Home Despot results....

[True North Strong and Free]

Just had my new washed maple shaker kitchen installed by the despot in toronto with real bad results. crew bearly spoke english on install and workmanship very shoddy. Calls to manger and customer service are a waste of time, credit card company refuses to take on HD by charging back the $6K. Kid who sold me the kitchen now just shakes his head and walks away, have noticed that the complaints area is well removed from the sales area with good reason. Avoid the Despots. I hear that in the states they half assed care due to competition with lowes, but up here they don't give a rats ass.

[William.Deans]

Greetings,

Do you have a specific complaint such as "1/16 inch expansion gap left around edge of room, should be 1/8-1/4 inch"? Pick a specific complaint, let us know what they say.

William

[Savvy 1]

I made the mistake of giving them a $9,000 order to recarpet my entire house some years back. What a disaster-- from double-charging my credit card to sloppy installation by their crew to the carpet rising up into ridges about

2 years after install-- with full denial of responsibility all the way and refusal to do anything about it

Good thing I live in Atlanta (their corporate HQ) and my next door neighbor is a senior VP with them. Good thing he pulled some strings for me-- or I would have been hung out to dry.

S1

[Edwin Pawlowski]

What? They brought in a crew from Quebec?

[Cindy]

We've only had HD up here in Maine until recently...Lowe's showed up. What a difference! Lowe's sales people actually help you find things unlike HD's who run for the nearest exit when they see a customer start to approach them. I have noticed HD's people changing a little lately and hopefully it's in response to people being fed up with their attitudes now that they have a choice.

Cin

[Taylor]

Huh? How did we get to race? Nobody said anything about race. Until you bought it up, that is. I'm not sure what your obsession with race is, but it wasn't necessary to make your racist comments, Sherman.

[Sherman]

Sounds like you are a racist and want a free floor.

[terphenyl]

Most of the time I go to HD, the salesguy (when I can get 'em), winds up saying "That's right where it would be if we had it." That was for a small bathroom sink/cabinet combination. Lowe's had four on the shelves.

Looking for floor tile, at HD tiles weren't where the shelf markings said they were. Could'nt find a salesguy. At Lowe's, at the flooring desk, you can press a button and the PA system calls for someone to come to that department.

FWIW

[BocesLib]

Funny thing is, around here (Long Island) the Lowes store here fustrates the hell out of me when you need help. Its not uncommon to wait

20 or so minutes to ask someone if the have something in stock. You never seem to find anyone is the isles, its always a page here and a page there.

Over at depot, usually I find someone around that can point me to the right location. On occasion I had to wait too. Just not every SINGLE time like I did at Lowes.

Prices? They are basically the same. Molding quality is a little better at Lowes around here. The HD that I usually go to is getting a little better.

While Lowes around here may seem a little cleaner, I find that HD just has more choices on stuff to choose from.

Tom

[Rick Brandt]

That is the pattern for both stores when they first open a new location. Wait several months and compare them again.

[User Example]

HD and Lowes have their good and bad points. Lowes is definitly a nicer experience in my opinion... clear looking store, easier to get someone to help you... however, I think HD has lower prices or lumber and stuff.

[User Example]

Yea, those buttons are awesome. I wish all department stores had them.

[G Henslee]

yawn...

[K2]

LMAO! Dead spot on!

[willshak]

On 8/25/2005 8:42 AM US(ET), [e-mail] took fingers to keys, and typed the following:

We had just a HD until a couple of years ago. A half block away, they started to build a Lowes. All of a sudden, when I went into the HD while the Lowes was still being built, it seems that every employee that we walked past asked if they could help. I said to my wife, "They'll probably have valet parking next". I like Lowes better because it seems to be laid out better and the aisles are wider. But, if I am going to be buying a feew small things, I will go to HD because they have that self service checkout. If Lowes had it, I would always be there.

[loupark]

Ha Ha Ha, you guys keep hiring crews from HD and Lowes. I love it. In a busines that you clearly get what you pay for everbody keeps their wallets closed as tight as possible. When you hire a crew from one of these places you must remember one thing, "they work for Home Depot for a reason". Years and years ago I investigated being a subcontractor for these outfits, I would never have my name on the lack of quality they accept as a finished product. Go ahead, keep hiring them, you will call a real contractor sooner or later and pay 3 times as much to fix everything.