Over the years, I've had good and bad experiences with large companies.
I imagine that's true for most people.
If I pay money for a product, I expect it to be as advertised. If it's
not, I expect the company to make it right.
Now I know that Browning will make it right.
Nowadays, that may be wishful thinking.
Or, more effort than it is worth.
Unfortunately (for the companies), folks are usually far more willing
to rant about a BAD experience than PRAISE a great experience (both
publicly and in private correspondence with said company).
We try to strike a balance. We aggressively speak out against BAD
experiences -- as well as in favor of GOOD experiences!
For groups that we have longstanding/ongoing relationships (e.g.,
doctors), I regularly bring in "treats" to thank them and their
staff for their professionalism, quality of service, etc.
Granted, they're "just doing their job(s)" -- but some folks
just BARELY do their jobs while others actually try to do
I'll be doing some volunteer work tomorrow at an agency that receives
floor space from a local business (no doubt a write-off). Many of
the folks who work *for* the hosting business have gone out of
their way to hold a door open for me when my arms are full, they
are often friendly and courteous, etc. Clearly, this is not really
part of their job description (e.g., to get UP from their desk,
walk across the room and open the door in anticipation of my
needing it opened).
So, I'll make a batch (18 dozen) of pecan sandies for them to share
as a sign of my appreciation. Not something I *have* to do. And,
it won't be anything that they'll *expect*.
[I imagine they'd enjoy brownies much more but brownies turn to
rocks in just two days! I'd be disappointed if someone was "off"
on the day I deliver them and missed out as a result!]
I've been compiling a list of observations regarding our new
vehicle and the service provided by the dealership -- good and
bad in each case. Again, not anything that I *must* do or am
expected to do but my way of giving feedback about this
<snipped for brevity>
I have always done the same. I feel that if one receives exceptional
service, a compliment is due. It doesn't take much at all, but seems to
be something many people find unexpected.
I order my coffee from an online company some ways up the road from me.
If you order before 8am, the coffee is roasted and shipped out that day.
I once sent them an email complimenting their service and they seemed
quite surprised that someone would take the time to do that.
I guess my cynicism shows in that I expect very little, nowadays.
So, when someone does a merely *adequate* job, it's as if it was
It's sad to have to explicitly "reward" what should be NORMAL service.
But, I figure their employer probably isn't noticing ($$) so I can
at least do my little bit to acknowledge their efforts.
Note that it doesn't even have to be some specific act. Often,
simply being "understanding" about the situation THEY are in goes
a long way.
I was at a local department store and questioned a price on an item
("Isn't this supposed to be on sale?"). Over the next 10-15 minutes,
no less than 5 people were involved in trying to sort out the weekly
print ad, store website and prices marked on the floor.
They actually THANKED me for being good natured about it! It was
obvious that SOMETHING was screwed up (in "the system") and, rather
than falling into the role of "irate customer", I patiently waited
as they tried to sort out how to get me what it seemed I was due.
I'd imagine that they have enough of the "irate customer" experiences
and welcomed the fact that this wasn't one of them!
I have 2 Browning rifles and this is the first time I'd ever spoken to
them. I wanted this particular case because it's a good sturdy case and
one of the few I'd found that would actually fit the rifle, which is
I think they did a fine job solving the problem I had with the Browning
case I purchased that was not as long as advertised. I appreciate
knowing that a company will stand behind it's products.
Important to me too and I like to hear these things. There are quite a
few companies that I will never deal with again because of their poor
I like to hunt and shoot too and have had dealings with companies over
firearms, archery and accessories. Of all, only Taurus was a problem to
I want to mention a company that does *NOT* stand behind their products,
and that is Sioux steel company. This probably wont affect many of you,
because they make farm gates and other steel farm supplies. Anyhow, they
advertise a "Lifetime Warranty" on their products, but are not clear
about the details. About 4 years ago, I bought several of their gates.
These were their lower priced model, which is generally fine for small
animals and horses. (Cattle need heavier duty gates). I got them for
INDOOR use, on stalls for horses, ponies or goats. They cost around $80
each. Within 2 years they were falling apart, after 3 years, one of them
literally completely fell into pieces, and the horse even walked out of
his stall, because the gate was in at least 5 pieces, and the hinge
portion just rusted off.
I contacted the company and was told the gates I bought were their
economy gates, and those did not have the lifetime warranty. I told the
guy that I understand the warranty may not be "lifetime", but these
gates are totally falling apart after only 2 to 3 years, and went on to
tell him I have bought other brands of used gates at auctions, which
were at least 10 years old when I bought them, and have used them for at
least 10 more years. I also told him that even those 20 year old gates
might be rusty on the bottom rail, but I have never had any other brand
of gate literally fall apart, except theirs. I also told him they were
used indoors, which should make them last longer.
THe guy told me there is no warranty at all on the gates I bought and
they could not do anything. After I clearly told him that if that's the
kind of junk they sell, and have such poor customer service, he told me
to buy their top of the line (expensive) gates and hung up on me.
I then went to the farm supply store where I bought them, only to find
out they stoppd selling that Sioux gates because too many people were
having problems with them. I pushed this issue a little further and said
"dont you stand behind the products you sell". He said they do, but they
could not get Sioux to assist with problems, and that is why they no
longer sell that brand of gates.
In total, I bought 4 of their gates, which cost me $320. They should
have lasted at least 10 years. Four years later, only one of them is
still in use. The bottom rail has fallen off and the center support is
gone, and I welded it in a few spots (and found the metal is like
tinfoil in thickness). But its still working for a stall that only is a
place to store some hay bales. But I doubt it will last another year.
This is the worst gate I have ever used, their customer service is about
the worst I have ever gotten, and if I was to rate them, on a scale from
1 to 10 (10 being excellent), I would give them a MINUS 10 in all
I will never buy another product made by that company.
On Tuesday, February 16, 2016 at 5:58:41 PM UTC-5, >>>Ashton Crusher wrote:
Kohler has been doing the same for me for years. For some reason, my
kitchen faucet loses "flow" every few years. I call Kohler when it
starts to slow and they send me a new head. I'm getting ready to call
for my 4th head. Other than this inconvenience, we like the features
and I don't feel like dropping $250+ to replace it. As long as they keep
sending me free heads, I'll live with it.
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