The internal wire maintenance will take care of fixing any internal problems with your wiring, but it generally does not cover running new cable unless there was physical damage or something to that effect. Wade told me that it was quite a hornets nest in your basement. If you find someone to re-wire your home to the ingress it's pretty likely our in-home wiring maintenance plan will cover re-tying that to the drop. Our normal charge is $30/hour, I believe.
Unfortunately I do not know the lingo. What is the ingress and what is the drop? Are they saying they don't do in-home wiring and that I need to do it myself or hire another? I really just want to know what those two words are referring to.