There is a Google page that shows where your cell phone has been in the
past. The resolution is not great. When I zoom in to my street, it has
my phone in my neighbors house, never in my house. I'm in the suburbs.
Depending on the size of the PD they may not have anyone in the office or
desk at the time of call. Calls will go to voicemail or tree where you will
have to connect to 911 anywqay. Some PD's also do not routinely respond to
medical calls. It's your money demand the best!
On Wednesday, April 8, 2015 at 2:06:08 PM UTC-4, Tekkie® wrote:
I would think that even in those areas there is also a direct dial regular
for emergency services besides 911. A call to the local police dept for
the actual location would determine what the actual situation is. We
can't theorize solutions for every possible case and no need to, what matte
is what's going on at the OP's location.
On 04/08/2015 12:16 AM, HerHusband wrote:
Depending on the emergency we could literally
That happened to me. The first (of two) times I had to call 911, it was
for a relative who had a stroke. After the ambulance left, I went home
(walked half a block) and drove to the hospital. It was about 10 minutes
more before the ambulance got there.
I was comparing VOIP against POTS... With Plain Old Telephone Service, I
would expect any 911 calls to be routed to the appropriate call center
whereas with VOIP, there have to be lookup tables involved where my
particular location might not be used that often and, therefore, be in
error and not be corrected as promptly.
On Wednesday, April 8, 2015 at 5:07:19 PM UTC-4, (PeteCresswell) wrote:
It would seem to me there has to be a lookup table in either case.
The POTS phone system doesn't magically know your location either.
Routing a call is one thing. Having the street address for it is
Multiple problems - and I could rant for at least two pages
Here are a few:
1) Caller: "I am losing consciousness, my eyes
are swollen shut, my fingers are
like sausages, and I am starting to
have breathing problems."
911Opr: "What is your location?"
Caller: "123 Xyz Street,
Malvern PA 19301"
911Opr: "What township is that in?"
Caller: "I do not know an I am losing
(somebody else took over at that point....I was going into
something called anaphylactic shock.
Geeze Louise!.... The post office can find this place, I could find
this place, and those guys can't find it without knowing
Afterwards three different docs involved in the process took the
time to tell me that I almost died and that, by my blood pressure,
I *should* have died.... time, of course, being of the absolute
essence in treating anaphylactic shock. One of them said "You
want to get that IV saline flowing ASAP - two or three of them
if you can, and sit on the bags if you can."
2) Caller: "My father thinks he is having
a heart attack"
911Opr: "What is your location??
Caller: "123 Xyz Street,
911Opr: "What is his name?"
Caller: "John Smith"
911Opr: "What is his social security
911Opr: "What is his date of birth?"
Caller: "November 15, 1911"
911Opr: "How old is he?"
Caller: (to self: What the fuck is this
an arithmetic test? Did you
graduate from grade school?
The man is having a heart attack
(to 911Opr: "83")
(and so-on.... The only permissible response
once the location was established would be
"We have somebody on the way, please stay
on the line so we can collect more information
and coordinate with you when they get there"..
3) Caller: "I just had an encounter with four halfwits
in a blue Chevy Nova license plate
Pennsylvania 123-456. The one in the
front passenger seat has a large-caliber
revolver - loaded. After speaking with
the driver it became obvious to me that
they have committed some sort of illegal
act - probably a robbery. They are headed
west on route 30 through Paoli and somebody
can flag them down if they do it now."
911Opr: "What is your name?...."
"What is your address?"
Needless to say, nothing got done... and, without
spending a lot of time telling the story, it was
crystal clear that these 4 had been up to *something*,
and the guy loading (re-loading?) the revolver with
a couple of half-moon clips tended to confirm that...
Again, the permissible response from 911 would have
been "We're on it. Please stay on the line to
further assist us."
I've been through a few more similar ones... but you
get the drift of where I am coming from....
I have no clue where the PSAP is. We live in Paoli, PA
about 23 miles West of Philadelphia.
No epi pen? No paramedic? When was this? Now most rigs have computers with
lat/long corresponding to address' and GPS to track vehicle movement.
I call BS on at least this one. Not sure about the others.
When was this? Why would they ask these questions? No need or legality for
SS number. If this happened lately get a copy of the recorded 911 call and
give it to a reporter. May require an attorney. If it went to Mayberry they
may just have a phone answerer. That is why PSAP's were established.
Malvern, that would be Chester County? Raise hell with the county
commissioners. They get a buck out of every phone bill for 911 services.
PSAP = Public Safety Answering Point per Federal Communications Commissio
Ask to take take a tour. You ain't out in the boonies there; demand better.
It was back in 1998.
Since you call BS on the socsec, I would have to question my own
recollection..... but the birthdate/age thing is absolutely 100%.
Why would *anybody* ask *any* questions when somebody might be dying -
except "Where are they?".... My first guess would be incompetence on
the part of the people who set up the procedures/system.
The medics would like any info they can get going in. Also the county may
put it in the database so it can be used for future calls, hearing impaired,
disabled, no mobility, etc.
The computer aided dispatch system (CAD) wants the info so the call taker
asks. It can help with determining the emergency and response. Pre-arrival
instructions may be indicated and the call taker can give them. CPR, etc.
While you are answering questions the dispatch is going out to the
appropriate agency - PD, EMS, Fire while you are still on the line. Remember
that most calls are not life threatening and answering what you consider
unnecessary questions can actually help the victim. I understand the panic
but what would you have done to help the victim? You hadn't started CPR?
I would encourage you to get a group together to schedule a tour of the call
center. I presume Chesco offers them. You can actually see your tax dollars
at work. Saturday mornings are usually good and avoid thunderstorms; too
busy... Are you in the EPZ for Limerick?
Again, it was some years back.
For the most recent "experience" with 911:
- Wife got home, sat down at the kitchen table,
"Something's seriously wrong, call 911".
This is somebody who chooses not to have Novocain
when getting her teeth drilled because she'd rather
not have the wearing-off period. If something's
wrong... it's *Really* wrong and if something is
seriously wrong, it's even worse.
- Called 911, answered a lot of questions, told my story.
- Ambulance from the local fire company arrives about 20 minutes later,
parks on the street instead of coming up the driveway - putting them
about 100' from the house.
- Two morbidly-obese men (as in 300# plus) in their thirties start to
waddle across the lawn - just carrying bags, no gurney.
- I tell them go get the gurney - that there's somebody in there dying
- They look at me like I'm crazy and say that they have to assess the
person's condition.... but one of the reluctantly waddles back to
the vehicle and reluctantly unloads the gurney.
- Eventually they get her to Paoli Hospital where one doc told her that
she had two pulmonary embolisms: one in each lung and she should not
I have been putting off talking to whoever is in charge at the local
fire company until I cool down. I don't want to wind up ranting
and cursing at the guy.... but I am not sure I will ever get to that
frame of mind.
Wow! Count your lucky stars. PE's are usually deadly and many times even
getting the patient to the hospital ASAP can't save them. I recall one
instance of someone getting to the ER, getting admitted, looking like they
were very much improving and then they just died even though the docs
thought they were out of danger.
Good idea to wait to cool down. In those sorts of situations perceptions
can be seriously skewed - IOW they might not really have been as plodding
and incompetent as it seemed at the time. Best wishes to your wife. I
suspect she's going to be taking some new meds in the future.
I am sorry to read your reply about your wife and hope she is doing better.
I would call and ask after you cool down. The medics probably went in with
the AED and meds to assess the situation. They don't know the victims statu
and how your house is laid out. The stretcher can get in the way and if the
poop hits the fan they will call for help, they will need it. A 20 minute o
-scene time is unacceptable, especially for a priority call such as yours.
Also ask the police chief why they didn't respond. All medical calls in
Montco are given to the PD's where their protocols determine the response.
If they are busy that is another matter but a possible cardiac/stroke is a
priority call. Manpower may be cited. Baloney. The chief determines the
staffing. If more officers are needed support the municipal leaders to get
them. If you are in PSP territory all bets are off. You get what you pay fo
All our cop cars have AED's in them and they go to all medical calls, even
the extended care/geriatic centers. It provides advantages to the victim,
family and incoming unit as they are trained to do an initial assessment.
I am sorry that your experiences with the 911 system are poor. Remember you
are under a great deal of stress so circumstances are not what they seem.
I would agree the stress part but disagree that circumstances were not
as bad as they seemed.
My impression was that these two guys were under no stress whatsoever -
except for the 350-375 pounds they were waddling around with on their
bodies - but I would be the last person to minimize or belittle that
kind of 24-7 stress.
Having been obese in my younger years (265, unable to get off the ground
without assistance), I can say with some authority that somebody that
obese can be expected to function in a job where any sort of physical
alacrity is needed.
I claim no experience in these matters besides being on the receiving
end. But when time of the essence, I would expect one guy to get
himself into the house ASAP to assess the situation and the other guy to
follow as closely as possible pushing or carrying the gurney.
I would also expect the team to assume that time *is* of the essence
until they determine otherwise.
I understand that it is not humanly possible to stay keyed up and
maximally involved all day every day.... but I would say that they need
to at least make some show of *trying* to look like they are at some
level of involvement.
Can somebody offer up an explanation for them both coming into the house
and then possibly having to spend another 10-15 minutes walking
(waddling in this case) back to the vehicle to retrieve something that
they could have brought with them the first time?
None of the explanations I can come up with sound very good...
Now I've got an IP camera aimed across the front lawn at the mailbox so
I can see when the mailman comes while I'm working. Maybe if I live
through the next iteration of 911, I'll be able to present something
more tangible than my written rants.
On Wednesday, April 8, 2015 at 5:40:50 PM UTC-4, (PeteCresswell) wrote:
I would think one reason they might want to get info
like the patient's name, age, DOB, SS# is so that if they
are able to get the info, then they have it in case
the person is unconscious, never regains consciousness, etc.
Some calls could be from some citizen on the street who
has some of that, could ask the person before they pass
out, etc. Later they could be gone, the info not available.
You seem to acknowledge that yourself. What you're
assuming is that the go order hasn't already been given
to the response team while the 911 operator is getting the
additional info. That might be true, but we really don't
know how the system is set up.
On Monday, March 30, 2015 at 6:58:30 AM UTC-5, John G wrote:
I ignore it and let it go to voicemail. Most of the time no one leaves a
message except the automated calls.
Even then they don't leave a message. Who wants to listen to your phone ri
ng a half dozen times a day and then wait for the answering machine pick up
for them to then hang up?? Not everybody has voicemail and they will call
and call and call and call and call and call and call and call and call un
til a human actually answers the phone. Then you tell them you are not int
erested and then it starts all over again with them calling and calling and
calling and calling and calling and calling. Stop them dead in their trac
ks by BLOCKING them the first time they call.
As long as the caller ID is the same number every time, that's a good
use of blocking.
One time I use it is with charities. I make a donation when I decide to
do so, not when they're trying to TAKE my money as is it was already theirs.
There's still a lot of junk calls where blocking doesn't work (too many
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