Home Depot sent me an offer for a percentage off, good only online. I decided to take advantage of it to buy a yard tool I've had my eye on. However, my Home Depot credit card was declined. Since I keep a zero balance on this card (as would any sane person, considering the interest rate they charge), I called to find out why it was declined.
Back story: In my small town, there is no home mail delivery. None. We must go to the post office to pick up all mail (postal boxes are free because of this). My credit card shows my post office box address. I used that, plus my street address, for the online order.
According to the person I talked to, the credit card was declined because the credit card address and the online address did not match. She tells me HD uses the post office for delivery. Okay, sez I, go ahead and put my PO box for the order address.
That won't work, she replies. We must use your home address. Although we use the postal service for delivery, we must deliver to your house.
Okay -- go ahead and change the address on both my credit card and the order to my street address. They will catch it at the post office (although the postmaster will grouse at me for not indicating the PO box number).
That won't work either, she replies. We must be able to confirm home delivery.
But we don't have ANY home delivery in my town, I protest.
Maybe you could talk them into delivering just this one thing to you, she responds.
Yeah. It's pretty likely the solitary employee at the post office would be willing to close the post office, leave, and bring the package over to my house. NOT.
Bottom line: I cannot order from Home Depot online because they will not let me pick up the package at the post office, even though I could sign for delivery there. Even though, if we did have home delivery, they would first have to send the package to the post office to be given to my postal carrier to bring to me.
Doh!
Jo Ann