Sunlawn (www.sunlawn.com), the company that has the rights to import
the Brills in North America, released this year their own Reel
Is there anybody that purchased one of their new model MM1 or EM1? Any
comment about it?
According to technical specifications, Sunlawn's models have same
features as the Brills Luxus (heavier but a little more cheaper and
with a 2 years warranty).
I'm actually looking for which model I should buy and I would like to
choose between the Brill Luxus 38 or the Sunlawn MM1.
I purchased a Sunlawn EM1 and received it on May 24, 2006 from
reelpushpowers.com. Two days ago, a major metal brace supporting both
the reel and rear roller broke in two while I was mowing grass.
I am attempting to return the mower for a refund. It's be outside of
30-days since the mower shipped so reelpushmowers.com told me that I
needed to contact the mfr, Sunlawn.
I can't speak to the quality of the Brill reel mower, but it must be
better than the Sunlawn EM-1.
Good luck with your choice and I would recommend purchasing directly
On 2006-05-18 11:54:03 -0600, email@example.com said:
Ordered my mower EM-1 from Sunlawn early on in the year, took over
month to arrive. Mower was easy to use, but broke within the 1st
weeks - cheap metal holding the back roller broke off. Tried to contac
customer service, couldn't get anyone on the phone over a 2 wee
period..no answer to emails either. Finally spoke to someone, sai
would ship replacements out immediately. Waited another 3 weeks...n
replacements came, tried calling but office was closed for 2 week
vacation, said were answering emails...but didnt receive a reply. Onc
back from vacation spoke to customer service person...this time
received the replacement parts in a week. A month later the mowe
wouldnt charge or start...battery light kept blinking but it wasn
charged or charging. Tried over another 10 days or so to contac
customer service...finally reached someone. Customer service was goin
to look into problem and call back. - did not receive call back after
days, so called them again. At this point we decided to ask for
refund....couldnt face dealing with anymore problems with th
machine...especially since customer service had been so hard to reach
Refund was meant to be sent out 30 days from receipt.....it has no
been well over 30 days and still no refund has been received.
This product is cheap to buy, but it is also cheaply made. We now hav
a much more powerful battery operated mulching mower from a well know
manufacturer that cost only about $70 more. So far we have had n
problems with that mower.
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