Saw your answers on Google and was impressed. You seem to be the Tech for me!
I live in Augusta, GA area. I have a Payne split unit. No trouble in summertime. Winter comes along and WHAM, unit freezes up when temps
are below 40..typically around your 4am wake up call time.
Unfortunately I have a home warranty. I am sure you know what that entails as far as techs are concerned. I am interested in back up info
to toss at them to assist them in assessing the problem.
Problem: Freeze up, blows cold air, no auto turn off, no heat strips
come on. I can turn the strips on from thermostat, so they work, but not automatically.
The first set of techs last year (unit is made in mid to late 90's) replaced the control board, twice because the first time they cut off the terminals to hook it up and when they decided it was a bad board, the second board that came in had the correct hookup and they had to rewire
it back to its original condition!..Needless to say by this time the outside temps have warmed up enough that there were no more freeze ups.
This year, same problem, new bunch of techs...looks and almost acts like Ernest P Worrel. He is okay, but has to keep calling the boss. Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips weren't wired back but he doesn't know enough to know. Boss says it has to be cold for him to check.
NOW, my question here is, does it have to be cold to check? I know they check these things in the factory and it is not cold there. Can't
they hook up something to manually place it in defrost to see if it works without waiting for the temp outside to drop?
Not the typical dumb blonde female, Soggy Bottom Thanks for any help!