I'm using the long weekend to make a tough decision.
Although I'll not mention names (the regulars probably know), a
well-respected and long time automation company is about to lose our
business, I think.
Here's the run down:
In the last 5 years or so, the company has not embraced new technology
to any significant degree.
They continue to lose market share in their only dominant market (North
Their support (a key in technology implementation) has been going down
hill. They've taken their on-line resources down, moved the tech groups
out of country, and begun charging exorbitant rates for 'premium'
support services you used to get for free.
Quality is still great... but it's old, proprietary technology. Prices
are at least 30-50% higher than most competitors.
I know you all have different relationships with your
manufacturers/vendors, but I was curious how some of you felt when faced
with a decision like this? If you switched, why? What was the issue that
"broke the camel's back"? Were you happy after you made a switch?
There are not many players left in manufacturing any more... in my
business or yours. I feel a great loyalty to this one... who we've
worked with for a very long time. At some point though, it gets very
difficult to be loyal when they've placed so many obstacles in the way
of me being successful in my own business.
Any comments would be helpful...