We got a phone call from a potential new customer. After a little
info, we found that we had already been servicing their parents house
for years. Even replaced the parents furnace, A/C coil, air cleaner,
UV and water heater. We've been servicing the parents home twice a
year for years and years.
So the potential says, "Hey, we had a company come out, they had the
booties, a small red carpet, they camera'd our heat exchanger and told
us it was cracked, rusted, etc, etc and needed to be replaced. What
they have is a older 100k btu 90% that would need to be replaced with
a 60-75K 95% gas. This company tells them they will replace it with a
100k 95% gas furnace for..........................................
hang onto your hats now...............
Now this is replacing the furnace only. NO other accessories. Existing
PVC, modify the supply to fit and reuse the return air.
We gave them a price of $3500. Now they start to wonder so they start
checking around. (They are living with their parents while they
decide). They call a company that is huge and known for selling
appliances. They have a kinda neat online site where you answer a few
questions and you get a complete written estimate!!
They haven't been out to look at anything. The customer keeps calling
us back and saying, now I want to replace this, now I want to replace
that. The company is including "this", does yours?" "Now it includes
"this" too, does yours?". Finally the price is getting ridiculous and
I go off on them. I tell them, "Here is what I do as you can check by
asking your parents. We also advertise at the schools and churches. We
support the local schools in our town by providing money and gifts for
all their drives, outddor activities and anything else that goes on in
this community. Does the company across the river you want to use do
any of that? (No, they dont). Anyways, long story short, they are
probably going with the other company because we wont give the job
away for "free" and the husband has used that company at his office.
(So did the parents at their house and we won them over).
Anyways, thats life in the fast lane of the hvac world.
Today's consumers [home owners] tend to be a little less trusting and a
little more investigative. Especially with the internet. But you can beat
a horse to death somtimes.
It seems to "win" over a new customer, you have to be price [economy]
concious and bend over backwards to provide [what may seem extra but is
standard to some] service.
There's been several times I lost 'em, but after they find out the 'other'
[technitions] really don't know, they come back.
I tell 'em that its not about price but the very best quality and value for
their hard earned dollar. Are they looking for a top quality installation of
the very best equipment, done by a certified master contractor and tech, or
do they want it done cheap.
Good story, Bubba.....
As the "regulars" must know, I don't do "cheap", either.
Of course, I work in the electrical trade.... but our offerings are not
all that much apart.
I design and install systems that will run for their designed life. Not
break down, not cause call-backs every year, not bust out in a ball of
So do you.
I make certain the job is done right, every single time and down to
every single detail. If I walk onto a job and the conduit isn't
straight, we tear it down and start over. If someone didn't ground
something correctly, it's fixed. If we find a flaw that was our fault,
we fix it... for free.
That used to be how America worked... and how it should work. It isn't
about the 'sell', it's about the seller and buyer and satisfaction each
have with one another.
Homeowners and other consumers here... make no mistake. Your HVAC system
is the biggest hog of energy, the most costly to purchase, and the
hardest to maintain appliance in your home. If you want to be warm and
cool when you want, and you wish to do so for the lowest cost possible
Please, please don't low-ball your HVAC purchase decisions. There is one
hell of a lot more there than just "up front" price.
I'm the guy that bought McQuay equipment, installed by the factory reps,
for my newest building.
That stuff costs a lot more than anyone else.. period.
But, I need to maintain a RH and temp. that allows me to store millions
of dollars of customer PLC stuff. The McQuay system does it cheaper, and
with literally NO problems almost three years in.
The best stuff you can afford, installed by the best people you can
find... makes all the difference in the world.
What's the REAL cost of throw-away crap? You sacrifice economy,
serviceability... and in most cases a reputable firm that will fix problems.
Not a great bargain, IMO.
Ya know, we run a couple of racks that have computer servers in them.
Each rack is backed up by a American Power Conversion UPS (Symmetra XR)
at 12 kW each.
Every time you call APC you get a REAL U.S. Citizen who will work you
through whatever problem you might have with their equipment. APC sells
more UPS's than anyone else, anywhere.
The reason, I think, is because they do things right, and they stand by
their products religiously.... like McQuay.
I'm happy that folks like McQuay, and APC, and HP-Compaq, and all the
other companies out there support me.
So, I'll continue to support them. That's how it works.
dear mr. bubba (!), your advice is always valuable, please turn the
time limit to unlimited: the saddest part of your story is the part
that says "Note: The author of this message requested that it not be
archived. This message will be removed from Groups in 6 days (Dec 17,
thanks and merry christmas! -buffalobill
It's nice to see that bubba's original posts will be flushed down the
toilet and not be archived by Google. Obviously Bubba himself feels
his posts are not worthy or valuable enough to be archived.
However, the doorknobs like Coon-Air and Zyp and everyone else that
post replies have included Bubba's post - quoted in full, so his post
will still be archived a dozen times over and available on Google for
So Bubba's posting setting (X-No-Archive: yes) is useless in a group
like this where most posters are full-quoters. I doubt he's ever made
a post that someone else hasn't full-quoted in a reply.
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