My palm tree is infested, Urgent help pls!!

Hi all,

Is this spider mites or what else could there be? I cannot really find any of the "webs" though...

It is full of these, especially on the very low part of the stem, and some under a few leaves.

I read that the following could help:

1. Try to scrape everything off
2. Spray Whole plant with Soap+pure spirit diluted in water and spray the whole plant a few times

1. Spray every day with normal water to keep up humidity

What do you guys think??

The palm is brand new, bought it a day or so before, and as you can see, the plant is very healthy, but has not been taken care of properly, and the soil is absolutely awful.

Also, we got a new aloe vera which has similar strange black spots on a few of the leaves (leaves??) ...

Full plant:

Infestation 2: