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I have a customer that just filed a claim against my bond. It is a small job (total contract $3k) This is the first time I've had this happen, as anyone famiiar with the claim process?
I started this job back in June. On June 28th I came out to install the first portion of the entertainment center, he failed to make a progress payment at that time because he said he was un-happy with the finish (even though it matched the signed sample I have.) I agreed to have a professional finisher come out and take a look at it. He cancelled 3 different appt. times until August 2nd, on that day my finisher came in and did some polishing and touch up on the unit. I then scheduled a time the following Sat. (Aug 9th) to come out and finish the job, of course on friday when I called to confirm he cancelled on me again. I explained to him that I had another project starting on monday and that I couldn't finish with his project until this one was done, probably about two weeks. I called him the last week in August to set up a time on the 2nd or 3rd of Sept. and he never called me back until the 3rd. At that time he said let's do it this Sat. the 6th of Sept. I agreed and said that I had to confirm with my finisher that he was available. At that point he got hostile and said that I was taking too long finishing this up and that if I didn't come out on the 6th, he would have someone else do it. At that point, our working relationship went very south. I agreed and said that he was more than willing to take the remaining balance ($1500) and find a contractor to complete the work, I even offered to bring him the door, and crown molding (that was all that was left on the project) he at that point said "No", I then told him that I didn't feel comfortable working at his house any longer, so I would send one of my employees over and he stated that he would not let anyone other than me into his home. So, we are at a stalemate. Basically, the project has taken 3 months to complete because he has cancelled appt's. numerous times, and now he's blaming me....
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