I would love to help but since we don't sell any products here and there's no Lucy here either, you've come to a wrong site. If the faucet were not working and you were looking for help in installing it, it would be a different story. But unfortunately, we can't help you find a faucet here.
I am still curious though, where did you order it from? Was it a non-stock item? 3 weeks seems a long time for an ordinary faucet to reach anywhere within the country. Â