The Associated Press
Updated: 11:24 a.m. ET Jan.
"The Home Depot said Friday it will spend $3.7 billion in 2004 to modernize
its stores, upgrade technology and open 175 new stores...
...plans to branch out and improve efforts such as at-home services, tool
rental centers and the company Web site...
... 'The Home Depot is creating dynamic stores through our offering of
innovative and distinctive products, store modernization efforts and
investments in technology and store associates' "...
|The Associated Press
|Updated: 11:24 a.m. ET Jan.
|"The Home Depot said Friday it will spend $3.7 billion in 2004 to modernize
|its stores, upgrade technology and open 175 new stores...
|...plans to branch out and improve efforts such as at-home services, tool
|rental centers and the company Web site...
|... 'The Home Depot is creating dynamic stores through our offering of
|innovative and distinctive products, store modernization efforts and
|investments in technology and store associates' "...
Until fairly recently the Borg had a monopoly so to speak here in
Then there was the anouncement that Lowes was opening a store in a
defunct Monkey-Wards building (a mile or so from a Borg).
Not long after, I noted a distinct change in the service at "my" Borg
(not the one close to Lowes). I couldn't walk anywhere in the store
without being greeted by an employee offering to help or just saying
Now, Lowes is remodeling a defunct Super K Mart about 1/2 mile from
"my" Borg, and suddenly the Borg is doing some remodeling. Funny how
Wish that had happened at the Oracle location (the one near the Lowe's).
They just seemed to cut back the staff to match the reduction in
business. That place used to be packed all the time, but for a year now
(already?!) it's been a veritable graveyard each time I've stopped in.
The Lowe's is much nicer and cleaner, and the service *is* better. It's
still a Borg, though. I hear the Home Depot is going move down the street
a bit to a pretty new building, yet to be built.
So that's what they're putting in there...
|Wes Stewart wrote...
|> Until fairly recently the Borg had a monopoly so to speak here in|> Tucson.
|The orange Borg.
|> Then there was the anouncement that Lowes was opening a store in a|> defunct Monkey-Wards building (a mile or so from a Borg).
|The blue Borg.
|> Not long after, I noted a distinct change in the service at "my" Borg|> (not the one close to Lowes). I couldn't walk anywhere in the store|> without being greeted by an employee offering to help or just saying|> Hi.
|Wish that had happened at the Oracle location (the one near the Lowe's).
|They just seemed to cut back the staff to match the reduction in
|business. That place used to be packed all the time, but for a year now
|(already?!) it's been a veritable graveyard each time I've stopped in.
|The Lowe's is much nicer and cleaner, and the service *is* better. It's
|still a Borg, though. I hear the Home Depot is going move down the street
|a bit to a pretty new building, yet to be built.
Either place is too damn hard to get in and out of. I think these
companies do a survey and find that 50,000 cars go by each day so it
must be a good location. Krispy Kreme built near there (I own stock
in them and since that store opened the stock keeps going down [g]).
The operative words are the cars *go by*; it doesn't mean that they
can actually navigate into the parking lot.
"Course if you really want lousy service, shop the Orange Borg at I-19
& Irvington without knowing how to speak Spanish. But don't stay
inside too long or your car will be in Mexico before you come out. I
go to code "Orange" and use my concealed carry permit when I shop
|> Now, Lowes is remodeling a defunct Super K Mart about 1/2 mile from|> "my" Borg, and suddenly the Borg is doing some remodeling. Funny how|> that works.
|So that's what they're putting in there...
Yep. Right on my way to the Orange Borg and lots of parking. And if
they don't put in a "Self Checkout line", they'll get all of my
business. I'm retired and if I wanted a job as a cashier at a home
center (or a supermarket) I'd put in an application.
I think the Lowes had some fairly heavy restrictions put on them,
regarding how traffic could ingress and egress. What I really don't
understand is the parking lot striping; one would generally assume that
people visiting a home improvement center are going to be driving
vehicles of sufficient size to carry stuff like sheet goods and other
large items, yet they striped the parking lot for compacts.
Fortunately, the stock started going down before I decided to buy (so
this time, it wasn't my fault)
I've stopped by there a time or two to and from work, never have found
what I went in for.
LOL. If they keep the parking lot the way it was, this has the chance
of being a pretty decent location. I've really reduced the amount of
business I've been doing with the Borgs lately. I've started buying
both lumber and sheet goods from McEwen, most of my fasteners by mail-
order from McFeeley's, and a combination of WWS and Lee Valley for most
tools and hardware.
Seems to be some sort of conspiracy. I drive either a crew cab pickup
or 15 passenger van, neither one of which really qualifies as a
compact. Try getting one of those puppies in or out of your typical
Borg parking spot! Fortunately I don't mind walking, so I just park on
the far side of the lot.
Good news here in Central Oregon is that Lowes started moving dirt for
their Bend store. By summer the Orange Borg will have some
competition. The two stores will be literally back to back - kinda
Betcha there's a local ordinance that specifies the minimum number of 'cars'
that they have to provide parking for, based on the square-footage of the
store. And that said calculated requirement is 'excessive' to actual needs.
Why the aversion to "Self Checkout". Any store that puts in one of these
will get more of my business.
I can usually get out of the store far faster with Self Checkout than
having to wait in line for a cashier. I don't usually buy enough at a
supermarket to need a regular cashier.
I did my first "Self Checkout @ The Grocery Store Whilst Buying Produce"
experience. The cashier is much faster when you have to buy bananas, apples
and grapes. Using the Self Checkout was a real PITA.
The town I grew up in had a string of grocery stores that, as of early 2000,
had -not- put in 'scanners' at the check-out registers. They had 'evaluated'
the technology, every few years since the mid '80s, and found it to be
'counter-productive' in _their_ environment. i.e. *slower* than a regular
Admittedly, these stores were _unique_ operation -- they hired only *good*
people, and paid quite well. (when the founder of the stores retired, he
'sold out' _to_the_employees_, it's an 'employee-owned' chain nowadays.)
People routinely made a career out of working there. They had comparatively
_stable_ prices, and cashiers who'd been there for 'a while' had pricing for
the entire inventory _memorized_. Thus, they could shovel stuff down the
conveyer with the left hand, operating the register 'by touch' with their
right hand, *without* having to look for price stickers on the individual
items. It was simply _amazing_ how fast they could ring up a cart-load of
One other thing, the cashiers knew the 'regular' customers. not just a few,
but 'nearly all'. Not uncommon for the cashier to be greeting 80+% of them
by name as the came through the line -- and exchanging gossip about the
rest of the family.
One can understand why their _smallest_ store did nearly twice the sales
volume of the next-largest grocery store in town.
Finally, in summer 2000, they _did_ put in scanners at the registers.
In at least one store, they installed three extra check-out lanes, to be
able to continue to handle the peak loads with similar timeliness. It's
still people-driven, not self-check-out.
|>Yep. Right on my way to the Orange Borg and lots of parking. And if|>they don't put in a "Self Checkout line", they'll get all of my|>business. I'm retired and if I wanted a job as a cashier at a home|>center (or a supermarket) I'd put in an application.
|Why the aversion to "Self Checkout". Any store that puts in one of these
|will get more of my business.
|I can usually get out of the store far faster with Self Checkout than
|having to wait in line for a cashier. I don't usually buy enough at a
|supermarket to need a regular cashier.
I tried it at the Borg the first and last time. Two items, one
wouldn't scan. I asked the clerk overseeing the four scanners for
help. Another guy was having trouble too and she was assisting(?)
him. She said, "I'll be right there."
Five minutes later, I took my stuff to another register and was out of
there while the other guy was still in the "express" line.
Not to say you can't get held up in a regular line. They should have
a policy: if they can't get a response for a SKU request in two
minutes, the item is free.
I agree with you Wes... when they start paying me for my time at
$20/ hour to check out their merchandise, then we'll talk.
You're not thinking downstream far enough. Think about it...
once stores get everyone checking out their own stuff (and they
will if more people don't avoid it), then the following will be
a) The lines will be just as long as regular checkout now
b) You'll be doing all the work
c) You'll be stuck behind idiots that will be slower than the
cashiers that you have today... increasing your wait even more.
This is lose, lose, lose for the consumer.
The Orange Borg was earlier successful in preventing the Blue Borg
from building a new (and its first Tucson) building before they bought
the Monkey Wards. Don't recall the original location under
consideration, may have been Ina and LaCholla, but HD certainly helped
stir up the locals about not wanting "another big box".
I never noticed that. I still have to hunt for help.
one of the newer HD here has a large rental area. prices slightly
higher than some of the rental shops but closer. Haven't rented
anything yet, probably a power auger next weekend. Will have to see how
the service is.
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