Well, I've had no problems with any of the Grizzly tools I've purchased, but
I actually read the terms when I purchased them and thus expected to unload
them myself. I have the G0500 also, and it had no damage at all to it or to
the crate. Obviously thier choice of material is fine for 400 pounds of
Just in case you are unaware, they also will not come to your shop to
assemble your tools or run them for you either.
I didn't say that I was unaware of that policy.
What I'm saying is that in this day and age of lift gate trucks or
even a simple built in ramp like all moving trucks have
why would you expect your customers to lift extremely heavy boxes for
I happen to be a disabled veteran who shouldn't lift things over 100
lbs. Less than that really but it's hard to admit you aren't what
you used to be.
The R Man
Freight companies move stuff from dock to dock. The docks often have
forklifts, pallet jacks, extra labor, etc... Freight companies are
usually not equipped for residential delivery. So, yes, they do
expect the customer to lift heavy boxes, and Grizzly says so right on
Sorry to hear of your injuries. Many freight companies can provide
lift gate service and inside delivery, but you should expect to pay
for it. In some cases the extra handling and service can cost much
more than normal delivery charge.
The phone company I work for has switching centers that are usually
not dock equipped, and many don't have the room to maneuver a tractor
trailer. We have to have our non-UPS shipments sent to a local mover,
who then delivers the shipment to us with lift gate equipped straight
trucks and extra manpower. Sometimes we pay hundreds of dollars to
have ONE 250 pound pallet accepted, stored, delivered, and brought
into the building. It often costs just a little more to have (5) 250
pound pallets delivered than it does for the first.
FWIW, this is where some of the savings of Grizzly and other direct
equipment is gained. When you buy a tool via a retailer, the retailer
adds the cost of local handling and delivery to the wholesale cost of
the tool, therefore driving the retail price up.
Grizzly also removes the middleman's profit. In some cases, that
middleman EARNS his profit by acting on behalf of his customer for
warranty claims, parts support, etc... A good retailer might "borrow"
a much needed, back ordered part off of an in-stock tool to keep a
good customer up and running. Mail order vendors, such as Amazon, and
poorly operated local retailers are unlikely to do this.
This is why I figure the total _value_ of buying tools locally in
addition to the bottom line price. In your case, becoming a regular
customer at a local dealer may cost a few bucks more, but it could
gain you delivery at a reasonable price, setup assistance, etc...
I really wish I could agree with you. Overall, I've had much worse
service with the local guys than I've had with Lee Valley, Amazon,
Grizzly, Harbor Freight, Rockler, etc.
I really would rather buy local, but they sure do make it hard.
Yesterday at Sears it took 3 clerks and one manager to determine that
the reduced sticker on a can of paint did in fact mean the price was
reduced; Saturday at the locally owned hardware store one of thier
clerks asked if he could help me in the electrical section - -I asked
about alligator clips, he said he didn't think they carried them -
while I was waving a bag full in his face. The same store earlier
absolutely and catagorically refused any help what-so-ever beyond
delivering it to my street if I bought a band saw. Lowes took a week
to deliver a drill press from their other store about 10 miles away --
need I say more?
On Tue, 27 Jan 2004 20:13:12 -0600, prsyscon
Don't know what to tell you other than perhaps you should have bought
from a catalog where company is not just though Amazon.
I thought Grizzly stated that they ship by common carrier and that it
was dropped at curb, etc. and your responsibiltiy beyond that? I've
never ordered something large from Grizzly and have known of this.
While it would be nice for these folks to call you daily with the status
of your item, it would be nice of them to e-mail as well. Why they
don't, well when you shop price, *customer service* is the first thing
to often be cut. US buyers always want to shop price, but then are upset
when there is no service. Remember Ben Franklin...didn't he say
something like, "long after the victory of low price is the bitterness
of poor quality!"
How do you figure that collecting sales tax will force companies to have
better service? One does not have any connection to the other. OTOH,
maybe you know something I don't.
Are you just a mal-content or do problems find you?
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