Life is sweet when the unexpected happens. I've had a Jointech system for
several years -- and yes, I really do like it -- but last week I dropped the
fence feather board and broke one of the nylon bolts. I sent an email to
Jointech customer support asking if they could help me with a replacement --
fully expecting to pay an inflated price. I was somewhat disappointed that
I didn't get a response to my request, but given the service level of some
companies these days, was not terribly surprised. Then came today's mail
and yep, there was the needed nylon bolt -- along for an invoice saying
there was no charge. Makes my whole day!
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.