I bought a Unisaw from a local company at the woodworking show here a couple
of weeks ago. Paid in full, etc. etc. Was told that I would be able to
pick up my new saw the following week.
Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
Having never bought a cabinet saw, or any other piece of equipment of this
magnitute (relatively speaking), am I just being too impatient or do I have
a legitimate gripe here? Granted, I did get a decent deal, but is there
really a two-week-plus back log on Unisaws? Maybe I'm just too used to
going into a store, picking what I want and leaving with it. Just thought
I'd check with the group before I get too bent out of shape.
Not sure about the shipping policies of companies down in the US, but the
companies I deal with up here in Canada invariably guarantee that a product
isn't billed until it's shipped. If it's the same for people in the US, then
you should call them and get a tracking code.
And if they give you a song and dance routine and NO confirmed
shipping number, call AMX and contest the charge. AMX is VERY GOOD
about being the customer's corner, and they WILL remove the charge
will they investigate. Be sure and tell the vendor that if they jerk
your chain, you will just go ahead and CANCEL the order
your response is a knee jerk response worthy of the typical "loose
canon". Threats aren't welcome by anyone, be they an individual OR a
company you hope to have an ongoing relationship with. the OP mentioned
the company was local, so I'll go out on a limb and ASSUME he MIGHT want
something from them in the future. Plus, if he threatens them, what
kind of support will he get once the saw is delivered?? Think BEFORE
you recommend such negative behavior, John.
John Crea wrote:
This thread is going nowhere, so you can delete my diatribe if you wish.
I agree with your point regarding delivery.
I disagree with regard to the charge to the card. The customer should never
have to "be nice" when its their money and their credit on the line.
Sometimes a customer has to be a persistent pain in the butt. This is
especially true for an equipment problem where you have to convince someone
that you really do have a problem. I do not advocate this as a normal path.
But it is definitely a valid step.
Unfortunately sales people are the worst in the world for setting realistic
expectations when they are trying to close a sale.
Lastly, if a dealer varies their service to me, based on how nice I am to
them, I'm definitely taking my business elsewhere. There's too many
companies competing that want my business.
ARGH! It's hard to have patience when you go out to your shop and see your
old contractors saw with a POS fence and know that somewhere out there is a
shiny new Unisaur with a Bies fence with your name on it.
And believe me, I'm sure these folks will be more than relieved when the saw
does come in...I'm sure they're tired of hearing from me. Granted, I've
been polite, but I've been persistant.
Thanks for the reassurance,
It's relatively normal. When they are out of stock, it can take a few weeks
to get a new shipment of products in.
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<<snippage about ordering and then waiting for a new Unisaw>>
Bob...the wait might be legit, but the charge is not...not until they
actually SHIP said saw.
I know of no company/dealer/reseller/etc. that charges to a card before item
While I don't think the OP has a legit claim to cancel the order, I do
believe that it would be legit to have AMEX withhold payment UNTIL such time
as the saw ships. I would be interested to know if, when he was TOLD that it
would be available the next week, if he got it in WRITING that he'd have in
the next week. The seller did, in fact, enter into a verbal contract with
that statement, but verbals are VERY hard to prove.
Just my $.03 (inflation, don't ya know)
Have you dealt with the company before? Sometimes "stuff" happens and
the best of intentions are waylaid. Contact the company and mention
your concerns about the delay and premature billing.
Jim Helfer wrote:
I'm curious. You did not say you called them and asked. Did you? What did
they say? If they gave you a one week promise, that would indicated its
coming from local stock. What was the local company? I live in Houston. I
deal with The Cutting Edge and my experience with them is that get jammed up
sometimes scheduling local deliveries but never more than a day or two. If I
call them, they do their best to meet my personal schedule.
I agree with the comment about American express. I've contested charges with
them a number of times while I was working in Ireland and dealing with flaky
rental car companies. You can contest on their website. My experience is
that they put the charge in suspense right way (you don't have to pay) and
it takes them 6-8 weeks to then followup. Most of the time I contested and
3-4 weeks later the rental car company got it straight and I just cancelled
I feel your anxiousness!
Yes, it is a local company that from what I read has a really good
reputation both with folks who have dealt with them online and in person,
which is why I didn't post their name...I don't want to falsely accuse them
of trying to hose me, as I really don't think that is the case. And yes, I
have called them, three times this week and twice the week before. I was
told on Tuesday that their shipment was due in on Thursday as they had
received a shipment of recondition equipment from Delta that should have
arrived after the new stuff. I understand that things happen, shipments are
delayed, etc, etc. FWIW, it was the sales person I spoke with who said the
saw would be available the following week, and I know there are times (and
no offense to any sales person reading this!) that the sales guy will tell
you whatever it takes to get you to seal the deal.
Where I come from, whatever the salesman promises you to "seal the deal"
_is_ the deal.
That said, your patience will be rewarded ... providing it doesn't drag on
FWIW, on important items, and particularly those ordered for doing business,
I make the delivery date a term of sale if I can reasonably do so.
"In general", in the U.S. it is *illegal* to charge the credit-card
before the product is _shipped_. or ready for pick-up.
You _should_ be bent-out-of_shape. the day the chard was charged, and
they didn't have the product ready for you.
calm down, Robert! You'd think it was YOUR credit card that got billed!
Why incite the OP to get hot under the collar unless the store was
running a scam, which I DOUBT seriously.
Robert Bonomi wrote:
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