They probably don't have control over the delivery date of merchandise
to them but they do have control over when they charge your account.
In my dealings with AMEX they do not look favorably upon a merchant
processing a charge until the merchandise has been shipped. It is not
your responsibility to finance their operation.
I'd talk with AMEX but be aware that AMEX won't process a disputed
charge until AMEX has billed you. The fact that you can see a change to
your account on-line doesn't count. AMEX must have billed you before
they will take any action.
Rob Walters wrote:
A couple of weeks for a retailer to receive a shipment from Delta sounds
about right... I went through that same wait three times while waiting for
my DJ-20 (two smashed in shipping). The immediate charge to your AMEX sounds
like a store policy issue to me. Places like Amazon and Woodworkers
Warehouse didn't charge the account until either shipment or pickup.
However, another local vendor wants the money up front as they are not a
stocking dealer for most Delta items (6" jointers and contractors saws are
the only things I've ever noticed in-stock).
I don't know about your particular situation but, I had recently
been looking into ordering sunhill's 6" jointer and was told by their
distributor on the east coast that I could place the order but they are
so backlogged that I should not expect to see delivery until May.
Joey in Chesapeake
When I purchased my Jet cabinet saw I ran into a similar situation.
Although the store sold Jet products, the cabinet saw was not an item they
stocked. Since it was a "custom" order the store required payment up front. To
save shipping costs the order was placed with the store's regular order from Jet
so there wouldn't be a special delivery. They explained this to me before I
placed the order. I should have received the saw within two weeks of placing
the order. I did not. The problem was with delivery from Jet, and although the
store manager kept on top of the delay, we kept getting a variety of excuses
from the Jet sales rep. Part of the problem was that I ordered the HTC upgraded
fence with the saw and Jet didn't have it.
From running a small business I find that with a "custom" order it is not
uncommon to have either a hefty portion of the sale or the total charged to the
account at the time of purchase.
Buffalo, NY - USA
(Remove "SPAM" from email address to reply)
We do the same on custom bicycles at the shop I work at. Sometimes,
the frame alone can be $3000 or more, and since many stock road frames
come in 10-12 sizes, we often require payment at the time of the
Other bikes are completely custom, with a frame made to measurements
we provide to the builder. In this case, it can be months before the
Hopefully your saw has arrived Rob since I'm weighing in late on this
issue. I don't know the "reasonable" wait time for a Unisaw, but since
they promised you a week and didn't deliver I'd ask for something to
make up for it. It never hurts to ask and since you've pointed out to
them several times that they're late and they know they're late you
might get something like a saw blade, etc for your "pain and suffering".
Larry C in Auburn WA
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