Well done. On the flip side of the recent Rockler clamp episode. I noticed
at my local Rockler store that they had plenty of leftover P/C routers,
Master Lifts, and clamping straight edges from the same sale that involved
the clamps. I haven't seen a single poster showing any sympathy for Rockler
having ordered too many of those items, only lame complaints from those who
felt that they had some sort of right to buy as many Bessey clamps at less
than cost as they could carry.
Funny how when a company tries to do right they get ignored, when somebody
perceives them to have done wrong, they get pilloried. I wonder if some of
the guys whining so much about the clamp deal will buy a couple of
routers...but I sorta doubt it. Consumers today mainly want everything for
nothing or as close to nothing as possible. We all complain about job losses
and lower quality as we pull into the parking lots of the Borg's and
Walmarts of the world. The advice, tips and general good will I've gotten at
my local Rockler far surpasses the couple of bucks I could have saved buying
4 lousy clamps. Not to mention that the president of the company has
publically stated that they'll make it right to all the whiners. I wonder
how many of them will be here praising Rockler when that happens...your
letter was the right thing to do.
Good post Ian.
I have done extensive business writing. I used to interview various folks
who were very sucessful in their respective businesses. I never fogot an
interview I did once with a guy who operated several unrelated businesses.
And they all did well.
He was busy writing notes when I arrived. He had me wait for a couple
minutes while he finished up. I quickly determined that these were thank
you notes. They were gold engraved and had his name, address and phone
number on them. I asked about them.
He smiled and told me that this was a tradition he has practiced for many
years. He said that the world is full of rude and boorish people. And there
is too little praise. So he carries these thank you notes all the time. Some
are stamped so he could mail them. And some were plain so he could hand them
directly to people.
And he wrote them out for everybody he met who he thought deserved them. If
he got good service at a restuarant, he wrote two notes. One to the waitress
and one to the manager. He would even write a thank you note to the chef.
He would often leave a store, write the thank you note and return to the
store to deliver the notes.
This guy wrote a minimum or twenty notes a week and sometimes wrote as many
as a hundred notes a week. He had kind words for everyone. A genuinely
nice and appreciative guy. Nobody had anything bad to say about the guy and
he had an excellent reputation.
Needless to say, he did well in business. With that kind of attitude, people
would have died for this guy. In a world where courtesy and niceness are
considered quaint vestiges of the past, this sort of thing is REALLY
appreciated and noticed.
Sometimes a nice note can make somebody's day. Other times it can have a
super ppsitive effect on somebody's life. We are remiss if we don't bless
our fellow humans now and then with a well deserved thank you. It is
appreciated by all.
Couldn't snip any more.
You know it's funny, we are all really busy with our lives, getting
things done, just the general things of life. Yet, when something bad
happens, we are readily willing to spend some of that time, put something
else off and express our complaints. Which, by the way is not necessarily
a bad thing, if people or businesses go through life oblivious to the pain
and aggravation they are causing, they will continue happily on their way
providing lousy service and wondering why nobody likes to deal with them.
However, we don't seem nearly as ready to take time out or put something
aside for the time to expend the same amount of energy when somebody does
something really good (kind of that, "wow" kind of service). ... and
that's a shame. I need to take a look at whether I'm praising people
enough when they do something good.
No it isn't. My dad actively tormented me growing up, but I still
forgive him for it. That's a rough age, and they're not going to want
to show that they care, but I'd be willing to bet good money that they
do- and I'm not a betting man.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.