I have a Trade UK account (Tradepoint, Screwfix etc,) and want to set up online to manage the account and pay bills.
Tale of woe here for anyone following on and trying to do the same.
Just managed to get set up - web site is "having problems" and the card number is not the same as the account number.
You have to ring up for an activation code.
Apparently you can have several different card numbers on the same account
- the support guy sounded unhappy about the problems not explaining this up front has caused them.
First contact identified me from my card number but didn't mention the account number was different.
Activation code times out in 30 minutes (wasn't told by first contact).
Alpha characters in activation code have to be upper case (wasn't told by first contact).
When you register your password has to be alpha and numeric, with at least one alpha capital - not told by first contact. Can't go and check if there was a help item because it is buried in the activation sequence.
Anyway, having used the card once in a moment of madness I now need to settle up.
Having completely failed to get anywhere on my Vista machine using Chrome and IE9 I came upstairs to the office to use my W7 machine.
Used IE10 as IE is probably the safest thing for poorly developed web sites.
So now my account is set up, and I'm trying to make a payment.
"Sorry, but this feature is not supported by your current web browser. You can make online payments using Internet Explorer 8, Internet Explorer 9, Mozilla Firefox or Apple's Safari browsers."
So IE10 not supported! No Chrome support mentioned either.
O.K. - processed the payment using Firefox.
Still, looks possible that the web site was developed by those responsible for the shambles that is
I applied for the account about a year ago when in full build mode so I could use B&Q as a builder's merchant if required (like on Sunday) but never did.
It took them about 9 months to approve the credit account application.
All in all, a bit shambolic which doesn't build faith in the organisation.
Cheers
Dave R