Where are the goods that are unfit for purpose? Its a freeview box that has a safety feature to stop you turning it on and off by mistake. Just because someone doesn't read the manual doesn't make it unfit. The OP is lucky Aldi didn't tell him to bogoff after returning a second set of working products.
If something that should be simple to operate is unnecessarily complicated for no good reason, then it isn't fit for purpose.
Having said that, I would have researched the purchase first and in any case wouldn't have bought from one of these places.
Hello Dennis the menace out of all the electrical consumer units I have in relation to visual and hearing entertainment not one of them feature a second button to turn the units from on to off & vice versa. This thing has been programmed incorrectly,I shouldn't have to fiddle about with a second button just to switch it off to stand-by mode.
As for the manual you don't need one to switch an item on&off as the button marked in red should be self explanitory unless YOU need one that is?
Don't forget to ask for the Andy Hall free badge appreciation society.
Not really, no. Makes it very slightly more complicated, but hardly brain taxing.
Neither of our last two tellys worked like that.
No she was returned to the in-laws, but they did pay for the fuel costs involved.
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When she reached 40, I did try to trade her in for a couple of 20 year olds but .....
I was caught trying to do that... I still have the scars
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Not tried the others, but Makro seem ok on returns... especially when you consider that their positioning as a wholesaler means purchases are B2B and hence devoid of normal consumer protection.
Tell me which firms you use that refund the cost of fuel to get there when you need to after you find a faulty product. And a cop out saying you wouldn't buy from a firm that supplies faulty products won't wash.
Of course. See other post. The list includes:
- B&Q
- Marks & Spencer
- John Lewis
- Virgin Megastore
- Safeway
I am curious to know why you won't buy from Aldi on the grounds that they're a food store and should stick to what they know. M&S will sell anything they can make a fast buck out of.
M&S have sold clothes and food ever since I can remember, and I will buy either of those from them. In general their products are of good quality and their customer service ethic can't be faulted, IME. I would not buy electrical goods, domestic appliances or financial products from them. Excessive diversification does not take customer service in the correct direction.
I won't buy from Aldi for a variety of reasons mentioned previously, including that they are a (poor quality) grocery warehouse. I don't like to buy food in a warehouse.
In message , Andy Hall wrote
If you visit some of the warehouse outlets you may soon realise why M&S got into serious trouble a few years back. Not everything sold cheaply by the competition is rubbish and not everything sold by M&S is 'quality'.
You may be willing to pay M&S for an expensive customer care service but a higher price doesn't necessarily mean better quality for the goods they sell.
They are probably only going to survive by diversification so if you don't use these other service the ones you want will disappear soon.
They got into trouble by not keeping their eyes on their core businesses as a result of diversifying too far.
Of course, but price is usually a good initial guide.
One has to look at the total picture, which is what is the cost in terms of cash and time taken to acquire the goods wanted, functional and in good condition, not only at time of purchase but in the period afterwards as well.
Customer service is not expensive, it is essential component when considering cost of acquisition.
Unfortunately most people don't seem to be bright enough to consider all of the factors in a purchase and especially the cost of their time. Often that far outweighs the purchase price. Hence the attraction of online buying vs. shops.
That really isn't true. The retail sector runs in cycles, diversifying for a period and then retrenching to core business. In the end, the market decides. If a gap develops for the sale of good quality products, then it will be addressed.
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