Nothing will stop the phantom part stealer. Most feel they have a right to
open *any* packaging to examine the contents anyway.
I wanted a box of 200 woodscrews. Just about every box in B&Q had been
opened. I felt like filling one up from another...
*Why is 'abbreviation' such a long word?
Dave Plowman firstname.lastname@example.org London SW 12
Yup? Meaning the thieving customers are better people than the ones
filling the shelves? Surely not.
I reckon the major sheds would need dozens of extra staff to check
everything that might have been tampered with. Not a viable proposition.
Errm, I resent that presumption. I am one of 'those' customers.
Imagine this: You've just spent a frustrating evening, failing
to fit some gismo, because the last, non-standard clip is missing.
(Oh yes, you checked that the box or bag was sealed when you bought it.)
Nothing in your spares box is remotely similar.
Have you ever tried getting the staff to give you a missing component?
They don't keep spares as they live in a world where whole assemblies
You could try taking the whole thing back for a refund,
but it's already 99% in place, so you adopt the easy option - go back,
open another box and take the missing component. For the sake of other
customers, make it very obvious that the package has been opened.
Jan - extracted from "D-I-Y sheds, my life as a tow rag".
On Sun, 24 Aug 2003 03:13:51 +0100, Joseph Finlay wrote:
<cough> <splutter> In an ideal world, but not in this one where profit
is king. Some chains are worse than others for this. DSG Retail(*)
are, IMHO, the worst offenders. I have bought two items shrink
wrapped, sealed, "as new" from DSG Retail stores that have been faulty
and obvious customer returns on opening.
Why should the manufacturer foot the bill. The goods as supplied by
them where not faulty and complete. The store has to take the loss,
how they deal with that is up to the store. As you say the incomplete
product should not go back on the shelf "as new", about the only
option they have is to put it in the "reduced" but it really needs to
be labeled "incomplete" as well.
Oh, you do know what being assertive is rather than agressive. B-)
(*) DSG Retail = Dixons, The Link, PC World, Elkjop, UniEuro, Currys,
Dixons Group Business Services, Partmaster Direct, Mastercare, pc
service call, PC World Business, PC City & Electro world.
Bung "DSG Retail" into google and see the great long list of court
cases, complaints consumer support groups...
Dave. pam is missing e-mail
The solution is simple, and the fact that it is not implemented shows
only one thing, only one person to blame: the manager. It is the
manager who is responsible for resolving problems like this, and it is
the manager who is in the position to do so.
And the solution is... the MANAGER puts a bin somewhere with a notice
on it saying something like 'We are keen to ensure high quality goods
100% of the time. So if you ever find an item that is not upto
standard, if you place it in here and we will take it up with our
suppliers /handlers etc. to ensure it doesnt happen again' Something
like that anyway.
No staff checking expense, many less pissed off custmers, hence more
trade and more profit.
Now I have part 2 on that as well... but thats a trade secret.
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