I finally had to bite the bullet and switch from Verizon. Time Warner
is coming next week to install their $20/month 1-3MB and $10 phone. If
it works OK for a week, I'll disconnect Verizon. Hopefully I don't have
to wait a week longer to get the $150 in credits for poor service that
Verizon has promised.
FWIW, this has been exactly my experience for the last 2 months.
I have Verizon DSL on copper cable. Speed dropped way off a few months
ago until I couldn't even view low res youtube videos. Not a big deal,
as long as email and small file transfers worked. Last month the voice
line got bad static.
It was VERY time consuming to get a tech out because all I got was
Verizon offshore operators. I checked my cell phone log and I have
spend over 8 hours on the phone, mostly on hold, with Verizon in the
past 2 weeks.
The first one was in India, and set up an appointment but didn't show up
so I called again at 5:30pm. They had told him to call me first on the
line that didn't work, so when no one answered, he didn't show up. They
set up another appointment for 2 days later telling him to call my cell
That guy fixed the problem and checked the speed -- 70Kbps. Verizon's
claim was 1-3 Mbps but 70k is fine. I asked why - and he said the boxes
were all full of corroded connections and crumbling insulation. I ask
if it could be fixed and he said yes, but "we just spent millions of
dollars installing FIOS and aren't going to replace any copper."
So I thanked him and the reported that to Verizon. They gave me $$
credit (promised, not yet received). They wouldn't admit that the speed
was low, but did send out a "DSL specialist" this time in a couple more
days. He found the same low speed and again tried to sell me on FIOS.
"Can I check your inside connection?" "Hell no, just get the speed up
here at the box and I'll handle the inside." "It's the copper cable."
"It worked fine up until last spring." He couldn't do anything so that
was the end of that call.
Then it rained last Sunday and the line went dead completely. It took 3
more days and 3 technician trips before I got the dial tone again.
Voice is clear now, but the highest download speed is still under
30Kbps. Static came back again and another tech came to check it out 2
days later but said "it should clear up when it dries out". I could
tell he was not a pole climber, so sent him one his way. Reported this
to Verizon again.
So far Verizon has "promised" to apply $150 in credits to my account on
this month's bill.
I just signed up with Time Warner for their $20/month 1-3MB line
installed next week. They also are offering a phone for additions $10.
I told them my Verizon story and pressed for the "typical" speed. They
said between 512K and 1MB, but should be more reliable than DSL because
it's "broadband". Will be interesting to see how much the speed drops
off on football nights.
Once those are up and running, I will cut Verizon services.
Out of 6 technicians: 1 spent much time trying to sell FIOS (young
guy, loaded down with gang style tattoos), 1 was good but worked
strictly on the ground checking signals (desk type), 2 were fine (good
all around) and 1 was well above average (near retirement age, explained
in details & didn't hesitate to climb a pole in pouring down rain). The
oldest one was the last one who finally fixed the connection problems.
I have to say again that the quality of all their techs except the
tatooed guy was very good. The area manager was a good guy also, and
said 'management' had cut their budget and staff and did not understand
how long a service call takes. Sounds like typical corporate upper
management crap, eh?
I've had Time Warner internet service for about 1 year. The 15/1 MB
service drops to as low as 3/.5 MB from 7PM thru 11PM, when everyone is
home streaming video and whatever.
The is no backup power for their network.
If the electricity goes out anywhere along the cable line between their
office and your home
I loose my internet and phone feed.
I've got both Comcast cable and FIOS phones in the house.
Loss of power for a couple hours last week, the FIOS phone with back-up
battery remained active with an old phone plugged in.
I use cable for TV and internet and there is a back-up battery in the
modem but I think only internet and TV will still work.
FIOS was on my street underground and phones had been on copper which
was badly deteriorated and Verizon asked permission to bring to house.
Of course they continue bugging me to take full service and I always
tell them I will accept it if I can get the initial offer for life.
Both Comcast and Verizon are a PITA to deal with but I've always felt
Verizon is worse with their old telephone company mentality when they
were the only game in town.
Both will jack-up costs when initial offers expire and both will often
let you go back to cheaper offers when your time expires. Verizon
according to neighbors is harder to renegotiate and two neighbors
dropped FIOS to go back to Comcast because of this.
they were selling off the copper business, so they didn't maintain
anything, unless it was a real emergency. So, when there was a power
failure effecting the remote site that serves me, the batteries lasted
only a few minutes and the phones went down for the whole day. I think
because that remote site serves the small industrial park, some of the
companies must have read Vzn the riot act and at about 11PM they were
out there cobbling together a generator to run the site. Funny side
effect, the DSL cabinet never went down ... we has no dial tone, but we
did have DSL. Apparently those batteries were newer. VZN also didn't
have enough bandwidth to serve DSL, so at about 6 or 7 PM, speeds
dropped down to slower than dialup. When I called (to India) I was told
that my modem must be powered directly from the wall outlet and not from
an outlet strip. The person didn't understand much of what I was telling
him, as he just kept repeating the same thing over and over ... must
have been in a loop on his script. Once Frontier took over, things
changed, but it took some time. Not that Frontier is the greatest
company around, but there were major improvements; speeds went up,
batteries now last, etc. But I still can't get an answer to a question,
which I've been asking for a little over a year now. I simply want to
know how much it will cost to put another customer interface on my line,
in another area of my property (4 acres). The area is right next to a
Frontier pedestal, which, BTW, is also on my property. But, they do
answer all their calls in the US, which is a plus.
This email has been checked for viruses by Avast antivirus software.
I'm still on dial-up internet service.
I'm presuming that FIOS means Fiber Internet Optic Service.
Shouldn't that be FOIS for Fiber Optic Internet Service?
Does anyone know what the typical download speed for Fiber Optic
Internet Service would normally be on a normal night, and on a night
when the SuperBowl is on TV?
FIOS is a trademark. FIber Optic Services.
More important, it's FTTP (Fiber To The Premises).
That means the Optical cable comes right to your house.
There are various packages with different speeds.
All of them super fast compared dial-up.
You get the speed you pay for.
Day, night, rain, or shine.
In fact, speed tests show I get more speed than
the advertised speed.
I pay for 75/25.
A test right now shows 84/31 Mbps.
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