I bought a dishwasher from sears on a transfer sale. I live in Tn & was
to be installed in Florida. I asked sales clerk in Florida ( calling
from sear store) if was in stock & when could install, immediately was
reply. I paid with check, big mistake.This was a rental condo in Destin
with guests in it & right before July 4. Three days later no dishwasher,
just got to sears store ( sez clerk ) installation a week away. So I
cancelled contract , got maintenance man to go borg get on e & install.
Asked sears clerk how to get my check back. He sez "Sears will issue a
refund check but not send it to me, will only send to address of
installation. " No matter how hard I tried could not get past clerk to
manger or higher up. So I stopped payment on check. Get letter from a
collection agency they bought check from sears & I owe them $$$$. Did
not matter that I did not receive merchandise, told me to prove it.
Sears clerk would not provide a proof of cancellation . Remember ' clerk
in Florida & I am in Tn. & Tn sears clerk just shined me on' Called a
local T V station they got involved & got it cleared up. Asked me what
I learned " Don't pay with a check, use the plastic instead."
T V people said manger of Sears store treated him like crap ,I said 'How
you think they treated me?'
It ain't bragging, if you can back it up___
email@example.com (Michael Lane) wrote in
Interesting. I've always had a good opinion of Sears, mainly because
of their customer service. While any operation as large as Sears will
be somewhat impersonal I am a little surprised at your experience.
The fact that you were not able to show up in person to deal with it
no doubt had a negative effect - A manager will likely want to make
an irate customer standing in his store happy at any cost.
But once the cash is pocketed I'm sure they must follow their refund
procedures - which apparently are "we'll mail you a check".
I am curious as to why you think a CC purchase is better than Check?
How would this have improved the situation?
Because under federal law, administered by the FTC (Federal Trade
a credit card charge can be contested for 60 days after the charge
first shows up
on the credit card statement and becase when its an issue of non
merchandise ( and according to OP Sears sure as hell didn't deliver in
anywhere else) the burden of proof as to actual delivery of the
merchandise is on
the vendor / merchant.
If Sears can't proove they actually delivered and installed the DW in
Sears gets the charge back.
Sears is not Sears any more, they are now K-Mart and whoever owns them.
Years ago, you went to Sears because of their reputation for customer
satisfaction. Times change.
Years ago, they built much of their reputation on the catalog. You did not
have to stand in front of the manger. I guess that went to hell years ago
Yes, but to who? They state the delivery adres but it is recorded someplace
that the check was recived at another location. Money should go to the
buyer, not the recipient.
A CC would have fixed that problem.
I used to work for Sears catalog installing their 800 number calling
center equipment, I helped built about 16 call centers across the US
with thousands of terminals per call center. In 1993 they liquidated
the Sears catalog (for a write off), then 2 years later the Internet
age arrived with on-line shopping. Talk about fate, stupidity, or
whatever, but Sears could have been the king of the Internet had they
kept catalog and plugged that massive distribution/credit
infrastructure into the web, along with a 100 year old history/
reputation of that catalog. After a mistake like that they deserve to
be a KMart, which never learned its lesson either about customer
service after emerging from bankruptcy over bad customer service...
How could they suffer? the only reason to buy Craftsman tools is
because of the guarantee, if it weren't for that they aren't any
better than any other tools and worse than many (S-K, K-D, Matco, Snap-
On, etc.) Kenmore branded appliances are just relabels of GE,
Whirlpool, etc. you can do better at an independent appliance store
And I see that Stanley dropped their lifetime guarantee on their tape
measures. I used to turn in my tape measure for a new one, no
questions asked, whenever they went bad. I have not had to buy a new
tape measure for years. Last week I tried to exchange one where the
spring went bad, Home Depot said Stanley no longer guarantees their
tape measures and they would not take the old one. So I bought a
I had several calls today about sears + e-mails. Everybody found it hard
to believe what happened. sears got a lot of bad publicity. sears store
was in cool springs galleria, brentwood tn & other sears was in mary
esther Flordia, goes as Fort Walton Beach.
It ain't bragging, if you can back it up___
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