<<So it looksl ike it should start on other spots besides just the line
True, it does say this in the instruction manual, but each cycle gives you
more than one pre-defined time line to start the cycle on. In other words,
if I recall correctly, there are at least two lines (likely at least 3) that
you can can start a cycle on.
So, "reduce the time" just may mean "start from one of the lines with a
smaller wash time." I guess I could call the 800 number just to rule out a
problem, but I suspect it is designed to work the way it does. Granted, if
it is indeed working as intended, then they should have clarified that "you
must start exactly on a line" in the manual (to prevent confusion).