Plastic soap dispenser bottle on a 10 year old Moen kitchen faucet broke. My fault. I'm putting in new counter tops. Forgot the bottle was there when I pulled out the sink.
I called Moen 1-800. A new bottle is on the way. No charge. They didn't even ask how the old bottle broke.
That's service.
LdB
Agree.
What is it with faucet manufacturers? I had a similar experience with American Standard. A kitchen sink faucet needed new washers, etc. I called their customer service ready to place an order and they sent me a repair kit (actually two kits) at no charge. And that was for a 10-year old faucet as well.
Must be a competitive business out there.
Tomsic
You are very kind to mention it here, so we can rally round and support the few good companies who remain. Thank you.
Yep, same with my old Moen Chateau. It was leaking around the base, and they send me o-rings and a new cartridge, which fixed it right up.
To be fair, Price-Pfister was also happy to send me a new cartridge for my shower valve.
Jon
Same with my Price-Phister 15 year old half bath faucet. It was gold colored and it started to turn rainbow colors around the spigot end. I called and they said they don't have the gold ones any more and they would send me another faucet of my choice. I got the chrome colored of the same design.
I've found the same quality of service from Price-Phfister.
On my price-phfister I called them because the spout was starting to developed little corrosion dimples under the chrome. They sent me a new spout free of charge. They have also sent me new diverter valves twice for the hand sprayer as well as the main ball valve once.
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