home warranty experience


I am writing this post to give an indication to others what my experience has been with my home warranty company, First American Home Buyers Protection Organization. http://homewarranty.firstam.com/ This is not a statement of complaint or praise, merely facts.
I bought a brick rancher built in 1967. As part of the deal I insisted upon a home warranty coverage. The seller provided this company which my realtor told me has a decent reputation as home warranty companies go. I had no choice in the matter anyway since I wasn't paying for it.
I made my first call a week after moving in. The old Maytag side-by-side refrigerator was occassionally leaking water out of the freezer compartment onto the floor in front and the old Jenn-Air downdraft drop-in stove had a fan switch which only worked on low and the two heating elements which came as a unit wouldn't get hot enough to pop popcorn on the stovetop. A service call was scheduled and the technician came to fix those items. A $100 deductible was paid by me for the service call.
The refrigerator had a frozen drain pipe which was cleared with hot water. The stove was another matter. The elements got up to 730 degrees with nothing on them which qualified as serviceable. The fan switch was ordered and an oven seal was ordered. To make a long story short, numerous visits by technicians and innumerable calls to the home warranty company which caused much weeping and gnashing of teeth finally resulted in the analysis that proper parts could not be ordered and a new stove would be purchased for us.
The company called us back and offered a brand new Jenn-Air electric slide-in stove http://www.jennair.com/catalog/product.jsp?cati&prod 64 to replace our drop-in. I warned them that cabinet modifications would most probably be required and was informed they would not pay for such. I asked for a drop-in model instead and waited for the call that never came. Eventually my wife was sick of waiting and we agreed to the slide-in model, knowing full well cabinet modifications may be necessary.
In the meantime a termite inspection revealed a water pipe underneath the house spraying water. A new call to the home warranty company brought a plumber out that day which I paid $100 deductible to replace two copper fittings underneath the house with bad solder joints.
A few days later a call from an appliance technician was made to schedule install of the new stove. Upon discovering the change from a drop-in to a slide-in stove the technician backed out and refused to do the job.
The stove was delivered a week later and I got busy taking the old one out that night. Several hours of cussing & fussing and sawing finally forced me to admit defeat and a carpenter was called in to modify the opening in order to get the stove in as far as it would go for the faceplate to clear the drawer perpendicular to it. That cost me $150. Yesterday I took the stainless steel rod oven handle off and handed over to a friend with machining skills to cut off a couple inches from both sides so the drawer will clear it also.
Today I got a call from the home warranty company asking how the stove installation went. I bit my tongue and very nicely informed them the new stove did not come with a griddle which the old one had and asked for the installation payment normally given to the technician be reimbursed to me. The agent promised to look into both items and call me back. Stay tuned...
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wrote:

It would seem you were paying for it, one way or another. If it were me, I'd have negotiated the house price and then if I wanted a warranty company, I could at least get one of my own choice. Better yet to get enough reduction in price to cover getting new appliances, some repairs, etc, which shouldn't be hard to do in this market.

From what they've done so far, it doesn't sound unusual. In fact, it sounds like they have been better than most. When you have a warranty program, you wind up having things fixed the way they want them fixed. I'd rather not have a warranty program, especially on old appliances. For a modest stove, dishwasher, etc, with the $100 deductible, you're well on your way to just buying a new one, instead of having some hacks try to salvage 15 year old ones.
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shayari had written this in response to http://www.thestuccocompany.com/maintenance/home-warranty-experience-335034-.htm : You are not the only one to get the raw deal from warranty companies. Big ticket item repair/replacements are denied as it would cost more to handle them. Some of these are fine print clauses inserted into the <a href="http://www.homewarrantyreviews.com ">home warranty</a> contract. Ifyou think you have a good case, file a lawsuit and the company may settle your matters without getting into lengthy litigation process.
------------------------------------- badgolferman wrote:

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