The hinge cap on our Bemis toilet seat has broken off.
I contacted Bemis customer support hoping that they would either send
me or sell me a replacement part.
Bemis's response was that I should trying taking the seat back to the
store since they don't provide spare parts. Clearly, no store is going
to take back an out-of-warranty, used toilet seat.
I could not believe that they are basically saying that there is no
way to fix or replace this 5-cent broken part.
Based on my past experience, this a very common part to break and it
is hard to believe that Bemis can't or won't provide a replacement
Bemis basically seems to be saying that if you are out of your 1 year
warranty, then if anything breaks, your only option is to throw out
the seat and by another one.
THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
Other companies like Kohler have sent me substantial replacement parts
for free with no questions asked -- even when the damage was my fault
and when I have been more than willing to pay.