I've purchased Craftsman tool in the past because of the liberal return
policy but seem to remember a recent poster getting a snarky response from
the sales droids about that. My Gooja Karma seems to be lacking because I
can't pull up the articles.
Does Craftsman (Sears) still allow the return policy on their tools? Or has
it been knocked down to "If within the first 90 days of purchase" like most
Unless it has changed in the last year they are still pretty good
about it. I bought broken tools at a yard sell for almost nothing and
got them exchanged. Tools included a broken shovel and a couple of
worn out ratchets. No Problem.
Nope, no receipt needed -- as long as the word 'Craftsman' is still legible on
the handle of the tool, they'll exchange it. Or repair it -- they had a
problem a few years back with failures of the ratchet mechanism on some of
their ratchet wrenches. I returned one, expecting to get a new wrench;
instead, the clerk pulled out a repair kit, replaced the ratchet mechanism in
about 30 seconds, and handed the wrench back to me.
On Apr 13, 1:25 pm, firstname.lastname@example.org (Doug Miller) wrote:
I liked those repair kits... the really old ratchets were much nicer
than the new ones, at least as far as feel in one's hand goes. I
haven't seen one in years though.
That said, I did manage to get lucky once where I took a friend's 1/2"
drive new-ish ratchet in for repair/exchange after the ratchet stopped
working (one of those deals where we'd both collected a boxful of
busted tools and it was getting to the point where we had to replace
them to get any work done, rather than both of us go I just took both
boxes) and they didn't have any equivalent new models on the shelf. I
walked out with a repaired polished-handle model instead. I thought
for a brief second about going to another store and buying him a new,
standard one but That Would Have Just Been Wrong.
Receipt solution: I scan anything in if I even think I may need it some
years out. They just sit in a receipts folder with some descriptive name.
Some of the "You need the receipt" places get depressed when I can
produce it. Couple of examples: New motor for a Shop-Vac, 3 new 18v
batteries for a contractors cordless set, ceiling fan, etc. Works for me.
Just lurking here but I haven't been able to return anything for the last 5
years. A new screwdriver came loose from the handle and that was "my fault
for the way I used it." A drill couldn't be replaced when it caught on
fire. Since they went with K Mart, at least around here, I won't buy their
you do have to title and direct the
output file. In addition, you have to
wait and wait and wait because it is the
dumbest scanner I've ever owned. I
think it's going to accidentally fall off
the table someday. And it seems every
version of the drivers gets worse and worse
instead of better. Now beside waiting
for the lamp to warm up, even though
it just scanned 5 seconds ago, it wants
to scan everything in some super slow
mode. I admit that I haven't Googled
this problem, just hacked at it myself
to try, without luck, for some
I have two scanners, a Canon flatbed and an all-in-one deal that I don't
even remember who it's made by. (the latter now living in the girlie's
office, despite having been a present from her. IT's OK, I'll buy her
car parts for xmas.)
Both have such a button, but I can't remember ever having said button
replace "roosters" with "cox" to reply.
Boy Jimmie, you oughta win the "There is no right way to do the wrong
thing" award for that. <G>
Re the OP, my son cracked a Craftsman socket a few weeks ago and had no
problems exchanging it for a new one at our local Sears, without a receipt.
OTOH I had a Craftsman oscillating lawn sprinkler give out on me last
year and brought it with me on a shopping visit to Sears. The clerk gave
me a new sprinkler of similar design, but not marked Craftsman. I asked
him if the replacement would have a lifetime warranty and he told me it
wouldn't and that they no longer carried "Craftsman" sprinklers.
In '92 I bought two Craftsman garden hoses (clearly marked). Years
later they were replaced by Sears -- free and still carried the same
warranty. A pin hole leak on the threads for the end.
I once replaced a 3/8 " ratchet. What they gave me was a *refurbished*
tool. It looked NEW.
There'd been reports of salesdroids refusing returns/exchanges for
various silly reasons. A couple of weeks ago The Consumerist (A
Consumers Union blog) got on the story, and got the higher-ups at
Sears to crack down on the morons staffing the returns counters.
Full story at
Here's the memo Sears sent out to its staff:
Subject: Craftsman Hand Tool Lifetime Warranty
There have been several news articles and emails regarding customers
being denied Craftsman Hand Tool exchanges for reasons that are not
part of the warranty. We've had specific complaints of denied
exchanges based on:
- Tools having rust on them
- A 3 Piece per day limit on exchanges
These are NOT valid reasons for denying our customers their right to
exchange their Craftsman Tools under the Lifetime Warranty.
The warranty states: "If for any reason your Craftsman hand tool ever
fails to provide complete satisfaction, return it to any Sears store
or other Craftsman outlet in the United States for free repair or
replacement. This warranty gives you specific legal rights and you may
also have other rights which vary from state to state."
Our Craftsman Hand Tool Lifetime Warranty is one of the most important
competitive advantages we have in the market. It is crucial that we
ensure all of our sales associates are trained to understand all the
hand tools that are covered under this warranty.
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