My favorite HD tale is being told that for plumbing parts I need to go to a
I was told this while standing in the "plumbing isle" and the person telling
me was wearing a HD orange smock/jacket/clownsuit
These days when I need service while in store, I call the store from their
phone, or use their PA system.
However, in my area we have 2 HDs, and they have mostly compentent staff, so
it really isn't that bad.
I usually go to a lumber place here. But since I only needed a 1x6x4
piece of poplar to finish one of the pieces I was working on, a 40
minute drive wasn't looking too good just to get it. I use the Blue
dump (because that is what it looks like on the inside and outside
here), because it is only 10 minutes from me. But when I go there, the
maple, poplar and oak are usually mixed together. That tells me either
they don't care or they don't know. And also they don't point you to
the right aisle half of the time here as well. Padlocks are not with
the door locks, taping compound is not in the tape aisle (here it is
in the paint department unless you want 5 gallons of it then it is
next to the sheetrock), hydraulic cement is not in the plumbing
department, and the winner from when they did their big rearrangement
(so you could find stuff easier) sandpaper is not in the sand and
I know that you get what you pay for. That is why when I am starting a
project, I go to someplace that has people that know what they are
talking about. To me at least if you are going to advertise "You can
do it, we can help" then have knowledgeable people that can help. Most
of them do a great impression of "deer in headlights" when you ask
Well, when I wanted three or four things at the local home-improvement
store, the one assistant that was available for the whole shop had a
loooooong queue of people in front of him. At one hour before closing
there seems to be a "break bell" - no assistants to be found in the
whole market at all and it took me more than 20 minutes to check out the
three things I had finally found by myself. The line in front of the
cash register (three out of seven open) was rather short, but the
cashier had to call for a shop assistant because of something (remember,
they'd disappeared half an hour earlier), so nothing moved for about ten
minutes. The same story at the other registers. While the market is
rather nice inside, the service is really bad. I found myself thinking
that I've never experienced anything like this even in the worst market
in the U.S. or Canada...
Additionally, they sell bicycles, car parts etc. - most of which aren't
worth the effort to bring the stuff from the shelf into your shopping
cart - never trust anything with more than four moving parts in that
kind of store?! But the worst thing of all - people buy this kind of
junk, when they could have much better quality (actually useable) for
only little more money?!
So recently I checked prices for wood at a local wood dealer (instead of
the home-improvement market). The wood would be much cheaper, but I
can't handle 2m x 3m pieces in my hobby room, so I have to pay the more
expensive stuff at the DIY market - they cut it to order... But you have
to put up with the shop assistant being either incompetent or a stupid
jerk (or both) with friendly and competent personnel being the very rare
exception... So if you ever worry about service quality again, just
think of my story: they act as if they don't want me buying stuff there!
Basically the most annoying thing about hobby woodworking is simply
getting the stuff... And finding a spot where to put the finished
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