I had ordered on 12/8/2005 an "odd job brass bound wood rule" from Garrett Wade. Upon arrival, I found this to be a poorly made instrument and returned it for credit using the enclosed instructions and delivered it to the local UPS office, again, as per instructions. The refund has now (3/23/2005) appeared on my credit card, more than 3 months after returning the item.
I am thanking Garrett Wade by email as follows:
I have finally received the refund for the item. Thank you. My faith in Garrett Wade has been restored somewhat. Please note, I was severely disappointed by the quality of the "odd job brass bound wood rule", and the slow refund does reflect adversely on my desire to purchase from Garrett Wade.