Shop Lighting opinions

[mac davis]

I've never had a problem of this type that either the store manager or an email to the local BBB didn't solve..

Please remove splinters before emailing

[-MIKE-]

But Mac, that won't satisfy one's thirst for vengeance, now will it? :-)

[Mike Marlow]

On Wed, 14 Jan 2009 11:01:11 -0500, J. Clarke cast forth these pearls of wisdom...:

But... they pale in comparison to ex-smokers...

[DGDevin]

Telling people to pursue a class action lawsuit is not practical advice as in effect it means companies will rarely be called to account. Expecting us to live by a company's return policiy no matter how unreasonable is also one-sided, especially when a company comes up with a loophole to let them ignore their own usual policy. The consumer is at a massive disadvantage, so if some droid at the returns desk mistakenly allows a consumer to get his money back against the company's wishes I for one see that as poetic justice.

What "fraud"? I bought two identical items on two different days, one item was defective, I returned it and HD got a replacement or credit from the mfg., they suffered no loss. So, where's the fraud?

Nevermind, we've just going in circles here.

However karma seems to be in effect, the company I had the dispute with over the inkjet cartridges recently discovered one of their top execs had defrauded them of millions of dollars, can't say I shed any tears over that.

[-MIKE-]

For a creative newsgroup, there seems to be a real lack of imagination. Another poster offered two more legal, ethical options for dealing with the unscrupulous retailer. I just threw one option out there and you use it as reason enough to through out any other ethical options.

You keep adding details to your story, and act like I was replied to yours, ex pos facto. The *original poster,* to whom I first replied, suggested buying something, today, to swap out for something bought a long time ago, and return it as the new one. That is fraud and tantamount to theft.

Neither do I. You reap what you sow.

[Tanus]

I don't want to enter into that particular fray. I just have another feel-good Lee Valley story.

In November, I bought a wireless weather centre. The sensor sits outside and the inside piece tells me how quickly my testicles will enter into my thorax cavity IF i venture outside. In my area, that's not uncommon.

Kinda handy, cause I have grown to appreciate them hanging where they're supposed to be hanging.

This thing worked for a while then decided it didn't want to tell me the outside temps when it was below -20°. Now that was a tad inconvenient because it's at about that temperature that the balls go south. (Or in this case - North).

So I called up Lee Valley and mentioned that I was having testicular travelling problems. Spoke to my new best friend, Don. Don verified my address and said "We don't sell that model any more". (Groan) "In fact, we've replaced it with a more expensive one. Give it a week and we'll have that new one (no price increase) on your doorstep with a stamped return envelope. Send us back the bad one."

Receipt? Forget it. Original packaging? Not an issue. Timeout? Who knows with them. I suspect you could return something that you bought in 1973 and still get full value for it.

I'm sure they get scammed by unscrupulous sorts, but this kind of return policy begins to have legs of its own. What it also does is make me into a LV zealot who will tell this kind of story until people turn their backs and walk away.

Tanus

[David G. Nagel]

The mark of a true customer oriented company. I bought a max/min thermometer from them and it functions even after the grandsons examined it. HI HI...

Dave

[Upscale]

I have one too, just this past weekend. I went to Lee Valley's downtown Toronto store. It's up a flight of ten stairs, but there's an elevator there. Went into the store, did my shopping and went to leave only to find that an elevator serviceman had taken it out of service. I use a wheelchair. ???

One of their salesmen Bob, helped me go out the back entrance and struggled valiantly helping me get down the steep ramp at the shipping dock. Being the dirty ice and snow covered driveway it was, he had to drag me and my chair out backwards carefully avoiding all obstacles and all the way around to the lobby at the front of the building.

But, it doesn't end there. One of the items I bought was defective and since I needed a replacement as soon as possible, I went back Saturday, the next day. In case the elevator was still out of service (and it was since I phoned first) I figured I could have a sales person to come downstairs just to exchange the item and I'd on my way.

That salesman was Bob. During the course of the next forty-five minutes, he helped me find an alternative for the defective item I'd originally bought and must have run up and down those stairs over a dozen times.

More than just a friendly group of customer service agents on the phone or by email, the salespeople are of the same calibre, willing to go thoroughly out of their way to help you out. I don't know if Leonard and now Robin select their staff particularly for their customer service qualities, but if they did, then they succeeded admirably.

Kudos to Lee Valley and Bob.

David Moore

[Lee Michaels]

"Upscale" wrote

Are you listening Rob Lee?

It is bad enough that you make all these wonderful products. Now you have to go and offer this wonderful service as well.

It makes it almost impossibe to say bad things about you!!

[David G. Nagel]

Been there, done that for one of my stores customers when I was in retail. He wasn't even my customer and didn't buy anything that day.

Dave N

[Larrybud]

Once it goes below -20, does it really matter anymore!?!?!

[Bahremu]

A couple years ago I bought the Murphy Bed kit from Lee Valley (The

300$ on with the gas pistons.) About six weeks after i bought the kit, i had finally mouted it to the wall when my wife brought me a letter that came in the mail that day. It was from Lee Valley. It contained a letter saying: "We recently released our latest catalogue and have reduced the price of the Murphy Bed kit you bought on so-and- so date. Included is a cheque for the difference in price plus taxes. Thank you for being our customer."

I was flabergasted! They retroactively applied the price reduction and MAILED out a cheque. That is going out of ones way to make a customer happy.