I work for a HVAC company. We do not do business with "wholesalers" that
sell to the general public. The two main wholesalers we deal with would have
tossed you out on your ear! Your $1000 dollars means nothing to the $500,000
dollars we spend annually at each place. We used to deal with another
wholesaler in town. After the second time we got called to do warranty work
on equipment that was sold direct we flushed them! We probably did $250,000
a year with them at the time, now maybe $500 a year on stuff we absolutely
can not get anywhere else.
It is not worth it to the wholesaler to piss off a customer that does a
bunch of business with them to satisfy you and you $1000!
Sorry, but that is the way it goes!
Apples and oranges.. This is a relatively small tile store. They didn't
appear to be that prosperous. No one was in the store other than me.
And it's not like I was trying to install my own HVAC. I certainly not
going to call you or any other real contractor to service it if I screw
No need to get so cranky. I just wanted access to some supplies, and I
couldn't get it. Wouldn't that be frustrating for you?
I didn't expect anyone to bow down and worship me because I was going
to spend $1000. All I wanted was for one of them to spend maybe 3
minutes pulling off items that I had on a list in hand. I wasn't going
to ask any questions or return anything. I've already done 5 tile
showers, I know what I'm doing. I moved, so I didn't know that the
normal guy can't buy the good supplies locally in this city. Had no
problem getting the stuff in my former city.
Apples and oranges?? No they were a wholesaler, period, makes no difference
what they sell.
Don't be fooled by appearances! Much of their sales are probably dropped
shipped right to the contractor, no need to look prosperous, just do the
job. I know a couple of guys doing business out of a shit hole office that
are multimillionaires! Their business does not require marble floors and
fancy lighting, but you should see their homes!
Who's cranky? Not me! I am pretty amused by it all!
It seems to me that you fail to understand how most wholesalers work, they
don't sell to the general public, period!!
You have done tile before, so what? I never questioned you qualifications,
nobody did, nobody cares.
If you really needed that certain tile I am sure any flooring retailer would
have gladly picked it up for you and sold it to you. that is generally how
it works, sure you can find a loop hole if you look hard enough.
I have done a fair amount of tile too. I bought it at the local retailer!
The wholesaler wouldn't sell to me!
Warranty or not it still makes no difference. Most wholesalers just won't
deal with the public. Do you think that warranty problems never come up with
If you were a flooring installer and walked into a home and recognized the
flooring that could only be bought through a wholesaler, so for the heck of
it you as who installed the floor. The homeowner tells you XYZ Tile
Wholesaler, an I installed it myself. As a contractor you may be a bit PO'd
if the wholesaler was to sell to contractors only.
Another point, it is very possible the tile manufacturer restricts sales
through company trained wholesalers, it does happen sometimes on other
products. The wholesaler may have been just playing CYA.
In my case, anybody can buy HVAC equipment off the 'net. Look at most
warranties and the warranty is void if not installed by a licensed and
factory trained person.
For every one like you, there are hundreds that are a PITA to the
wholesaler. What makes America and capitalism so great is that most business
people are free to make their own rules.
Some time back there was an article in the newspaper about Litchfield
County, CT. Lots of well to do New Yorkers are moving in. The local auto
parts store sold to both repair shops and over the counter walk ins. Seems
like all the newer customers would ask a hundred questions, buy the part,
then even ask for free help to install it. Unless you can get a tattoo on
the forehead that certifies you are OK, your guy decided to avoid all walk
I disagree. I had $1000 cash in my pocket. Would've probably made
another trip or two back and spent a total of $3000-4000 by the
everything was done.
Most contractors are only going to buy stuff for the one bathroom they
are doing as well. I'm doing two bathrooms. It is true that I'm
unlikely to be a repeat buyer, but doing my 2-3 sales is going to make
them just as much as a contractor visit.
Don't tell me that a lot of contractor visits don't involve the
contractor coming back for that one elbow or whatever he didn't think
he needed at the last visit.
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