I had to think on this one for awhile.
My useless tool is a Craftsman electric nailer. It's not very powerful.
I usually have to use a hammer and maybe a nailset afterward. Someday
I'll have an air powered one like Norm does.
Mine was more like a "Nail Dispenser".
Kinda like a Pez dispenser that spit out nails - but without the cool
tjwatson1ATcomcastDOTnet (real email)
What always bothers me about things like this (not only tools), but doesn't the
manufacturer even try them out. Do they consider the balance of making a few
bucks over what damage it can mean to their name by producing a "dud".
Managers of companies care about 1 thing only - measurables. "I can
measure how many widgets I sell & how much profit is made per unit."
With this info they can show owners that they're "growing" the company.
Hard to argue.
When customers get a dud product they usually don't buy from that
company again. Only a few go to the trouble of getting a complaint to
the right person - owners. Hard to measure.
Owners (if they care about their name) need to get directly with
customers who have issues. No middlemen - quality control, customer
service, etc. These people need to justify their jobs so many times
truths are not reported properly.
The smart companies realize they're ultimately in business to serve
their customers. The dumb ones think they're in business to serve the
"Sometimes history doesn't repeat itself. It just yells
'can't you remember anything I've told you?' and lets
fly with a club.
-- John W. Cambell Jr.
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