If I have a complaint with Lee Valley's service is it sluggish shipping.
Most mail order companies seem to be able to get the box on the truck within
a day, but even when everything is supposedly in stock LV seems to take at
least several days, sometimes longer. That isn't a life-and-death issue,
but who wants to wait for a shipment of shiny new tools any longer than
It's inexcusable to leave money on the table a second longer than necessary,
IMO. The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's mail)
of placing the online order. Same for New-Egg and Amazon (my drill press took
six days (Tuesday to Monday - the trucker called Friday afternoon to arrange
Funny you should mention Newegg, I'd never order from them again. I bought
a video card from them that was DOA, and when I called to get a return
authorization number they not only wanted me to pay return shipping but the
woman in "customer service" gave me a lecture on how they don't actually
have to take anything back, they could tell me to return it to the mfg. (the
mfg. had already told me to send it back to Newegg). So I asked to talk to
a supervisor and asked him if he wanted me to reverse the charge on my
credit card and wait for them to send a UPS call tag or was he going to
cover the return shipping without me doing a chargeback--he chose option
two. I wasn't asking for a refund in advance, just for them to pay the
shipping on a defective item. I can understand charging return shipping if
someone just changes their mind, but on a defective product? That was the
last time I ordered from them.
I haven't bought much from them recently (maybe once every four or five
months), but I have bought a *lot* from them in the past. I've never had a
problem with NewEgg. There are some products where their return policy is
suspect. I go elsewhere. That's the nice thing about capitalism.
"They didn't actually have to take anything back"? Yeah, right. You did as I
would have done, though. "Which orifice would you like this in? I can be
nice and you can eat the shipping, or...".
Here is an excerpt that may be applicable:
Newegg.com does not offer any express warranties. However, many of the
products available through Newegg.com are covered by Manufacturers'
Warranties. If a product is covered by a manufacturer's warranty, it
will be stated on that product's web page. Manufacturers' warranty
details are typically available at the manufacturer's website; click
Contact Manufacturers to see a list of the manufacturers whose items we
carry. Detailed manufacturer warranty information can also be obtained
for free by contacting our Customer Service department. Please note that
products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product
manufacturer only" must be returned directly to the product manufacturer
for repair or replacement, unless otherwise required by law. For these
items, the warranty policy provided by the product manufacturer
explicitly requires that any returns, repairs etc. be requested and
processed directly by the consumer (or "end-user") of the item.
It sounds like you got what you wanted, and it doesn't sound like Newegg
was directly to blame. While I understand your frustration, I wouldn't
Tried them (Newegg.com) a few times and have no complaints. But living in
California and using them I have to pay taxes or weird Landfill fees for
items that have dangerous or what California thinks is dangerous substances
made to use the product. I'd feel better if they gave you a coupon and when
taken to a recycling electronic center you could redeem it for your cash
back. But no California would rather collect a fee and have you dump the
suspect item in a landfill. I now buy all my electronics at Tigerdirect.com
and not charged ridiculous fees!!!!!
"You can lead them to LINUX
but you can't make them THINK"
I've been dealing with Tiger Direct through the internet almost
exclusively for computer parts and equipment (I build custom computers
for others) for over six years and have never had a problem. In that
time I returned one mother-board that was 'duff' and had the replacement
in two days. Yes, they sell 'refurbished' equipment, as well as new. But
the refurbished equipment is identified as such and is heavily
discounted price wise.
I'll go one better than that: I once ordered some metalworking tools and
supplies from MSC, online, at about 10:30 PM, for standard ground shipping.
The box was sitting on my doorstep at 4 the next afternoon.
Of course, it helps that I'm in Indianapolis, and they're shipping from a
warehouse in Elkhart IN (about 120 miles north of Indy), but still, I think
that's pretty impressive. They're usually not quite that fast, but I don't
recall *ever* waiting beyond the second calendar day after placing the order.
www.mscdirect.com -- no connection except as a very satisfied customer.
That would be an exception for me. McMaster delivery is next day if I have
the order in by 5. The rare exception is if the item has to ship from
another location. Our shipments come out of Chelmsford, MA.
Again, you're talking about US postal and shipping service. It's really
expensive to get anything close to US service in the
Canadian market. In many ways, especially this one, we are not competitive.
Add to that border delays and tax concerns and you begin to see the problem.
Not that you were suggesting it, but FYI...Canada Post is not a
government owned corporation. As they own 90% of Purolator, which _is_
profitable, a lot of resources are focussed in that direction. A very
good friend of mine retired from his job at Canada Post a few years
ago. He was the Marketing Director. He made it clear that a lot of
work is being done to smooth the interface between USPS and CP. It is
of benefit to both countries that we can exchange goods as quickly as
Americans forget that Canada is the largest trading partner the USA
has... unless you look at the EU as a single entity.
Of course, if you throw the TSA in the mix..well all bets are off.
They have to fondle EVERY package...:-)
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