Having ordered some woodworking tools and books, DVDs and CDs from
Amazon.com and have been happy with them until now. Not having any
transaction with them for a year now we got a bogus charge for over a $100
from Amazon.com on the credit card and have no clue as to what that was.
Amazon.com promised to get back with us but that was last month! We called
Amazon.com again last week and still no word. It's also strange on the
credit card end they either don't know or won't tell what that charge was
but we had a payment stop nonetheless. Do retailers keep your credit card
number and personal information forever and how safe is it in their hands?
Wanted to order some more tools and stuff from Amazon.com but not very
comfortable in doing so until the bogus charge is resolved.
I have never had this problem with Amazon.
I did have some fraudulent charges against my checking account, which I
had reversed successfully. Identity theft is rampant.
Which credit card was it?
If it's the Amazon card, that is administered by Chas and any fraud
should be reported to them.
Some do, some do not. A big outfit that does routine backups of their
database may not have any reliable way to permanently remove your
records from their backup media though they _should_ be able to
keep it offline.
It sounds like maybe your amazon account was hacked. That could be
the result of poor security at either end of the transaction. E.g.
computers or yours.
You have not, by any chance, replied to any emails _putatively_ from
Amazon that requested to confirm your account or credit card
have you? If so it was a 'phish', an email sent by someone who was not
amazon in an attempt to get your account information.
If you did get anything like that, be sure to save it and forward it
to Amazon. An SMTP savvy person can read those headers to determine
where it really came from, though usually spammers and phishers host
or send through trojaned machines on Cable networks, MCI or other ISPs
are uncooperative on abuse issues.
My credit card company has a feature that allows you to go online to their
web site and generate a one-time use number that optionally has a dollar
limit. That way, I don't worry if someone gets the number after the fact
because it's worthless. It has been demonstrated time and again that this
information is unsafe in the hands of retailers, schools, etc.
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