I ordered a DeWalt scroll saw from Amazon.com at a hot price on 15 Dec.
Since that time I have had 3 shipping delays and delivery is now
projected to be the first part of Feb. They presently advertise this
saw as shipping in 24 hrs, but at a price for the saw alone which is
more that the package I bought which included the stand and light. Are
they trying to back out of a deal, or what?
Anyone else have problems with Amazon?
I've had a set of Freud planer knives on order since October they keep
sending delay notices on...they're advertised at a far cheaper price
than anywhere else I've seen so I'm wondering, too...but, they're still
listed so, since I'm ordering to have a spare set for when I remove the
carbide ones for sharpening, I'll keep on approving the delay for at
least a while longer...
I had the same problem with a Delta dust collector for my bandsaw. I
got it at a sale price in early December. Amazon listed the item
availble for shipping within 24 hours, but I waited 3 weeks.
Eventually, they asked me to confirm if I still wanted the shipment,
and within hours of confirming I did, they sent me the item via 3-day
I had another similar experience with a Delta bandsaw a few weeks
ealier. I got a great Amazon sale price $79.99. Weeks went by and no
riser. Eventually, they sent me an email to confirm that I still
wanted the item and within a short time (a few days, I recall) of
repsonding to their email, they sent to me. All the time their web
site said the item was available for shipping w/i 24 hours.
All together, it makes me wonder if Amazon is trying to get out of some
loss-leader sales. Especially since one tool retailer I spoke with
told me that his wholesale price on this item was around $90 and he
thought it likely that Amazon was losing money on this item.
Supermarkets usually have chicken as a loss leader to get you in the store,
but a riser block? What would that tempt you to buy?
Amazon doesn't stock anything but places orders with the manufacturer when
the item is sold. At Amazon's prices, they may be on the bottom of the
I got some pretty good deals on some Jet equipment. I got the fancy
dust collector which has a $100 coupon so when their air filter showed
up in my shopping cart at $50 off I reconed, OK $250 is the normal
price, its on a one day sale for $199, then I get $50 under the coupon
deal and on top of that I can use the standard $25 off an order of $199
or more. So the net is I got that for $125 including delivery.
I got a similar deal on a drill press. Reading the fine print on the
discount offer I worked out that since the drill also comes with a
coupon I can effectively get $100 off by using it on the dust collector
even though the drill press was on offer for $380 and the purchase has
to be $399 or more to qualifiy. Anyway after all the discounts I got
the thing for $250 delivered.
So yes Amazon has some really good deals, particularly if you can
combine them with the manufacturer deals, but the drill press had
clearly been opened once before when it arrived which I discovered
after the van guy had left.
Do you want to explain the warehouse in Grand forks ND, full of tools! I was
in it a few years ago.
they had to bring a mop and bucket to clean up my drool!
They had an army of people attaching shipping labels to boxes. A long
conveyor belt was being loaded at one end by warehose workers, sending items
to shipping. Allot of activity!
Don't be hasty now. How long was that stuff sitting there? Most comes in
and goes right out, as you witnessed. Maybe things have changed, but one of
the reasons they can sell cheap is merchandise is either brought in as
ordered or is held on consignment and the supplier is paid promptly. Amazon
never actually owned any inventory, their suppliers did. A lot of retailers
work that way but Amazon refined it. It is not uncommon to have a multi item
order from Amazon arrive in multiple shipments. Saved them from having to
hold product wafting for other parts to arrive.
Next time you are in any retail store, look at the various departments and
most are stocked by the shoe seller that is renting space, the greeting card
seller that is renting space, etc.
I had this same thing happen with a clamp and guide that I ordered. It
delayed for months. Finally I called and the woman I spoke with told
me that because I picked "super saver" shipping that I would always get
bumped if somebody ordered after me and picked an expedited shipping
option. I ranted for a few minutes and she upgraded me to next day for
free. I had the item 3 days after.
What kind of shipping did you choose?
I've had mostly great success with Amazon, but I am waiting right now for an
item that I ordered back in November! And no, it didn't get shipped after I
approved the late delivery extension. Mine is a case where the item is
truly out of stock.
Your comment , "Amazon doesn't stock anything but places orders with the
manufacturer when the item is sold." Is what I was disputing. Amazon
definately has a warehouse, and there is inventory in it, so they do have
items in "stock". What ever deal they have with the suppliers is beyond me.
To a point you may be right. It is very possible that they base their stock
on orders in the system. But other people have placed orders and received
product in a resonable time, which would indicate to me that not all the
inventory is spoken for.
Many companies work on the basis that their inventory is not paid for. I ran
a warehouse for a few years and our two major suppliers always gave us 90
days to pay for a re-stocking order. Considering we re-stocked from the once
company every month, I guess we paid for the stock 60 days AFTER we sold it!
The other supplier we restocked every 3 months, so most of the inventory was
also sold before it was paid for. I am sure we collected the money on our
sales long before we paid our suppliers. Smart bussiness, nothing new, it
was 15 years ago!
Thats not unusual, but the arrangement that Amazon has
will be even more favorable to Amazon. Amazon works in
a very similar way to Wal-Mart, they integrate their IT
systems with their suppliers.
There are no warehouses any more, Amazon is the warehouse.
I heard they might return customer service back to the US. Anyone know
if this might happen? They used to be THE place to buy tools many
moons ago but the phone guy in India just can't seem to answer any
questions that aren't listed on item's page at the website. I have
discovered a few other places to buy that still care about service so I
guess all is not lost.
I just called Amazon customer service two nights ago. The guy sure
sounded like an American.
(I sent back two items from a single order in the original box. Amazon
processed it as two refunds instead of one. They charged me for return
shipping twice. They also took off a promotional credit twice instead of
once. In the end, they refunded the right amount plus didn't charge for
return shipping at all.)
Myself and my brother each ordered a Dewalt scroll saw from Amazon on Dec
15. The same story exactly as yours on both. We ordered the DW788R, wihich
is the reconditioned saw, for 214.99 delivered. They are now telling us
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