My research showed that one of the biggest gripes about this saw was the poorly written "instructions". Since I am ever the opptomist, I figured that it was just the other's having dificulty with so-so instructions. I was wrong. They are crappy, incomplete, and hard to follow. However, if this is the worst I can say about this saw, I'm doing good.
You know what? That is the worst I can say. Once I got past the instructions part and dealt with the fact there are no, nada, ain't got any hints to set up the saw accutratly, I was completely impressed. Good thing I researched setting up a table saw too!
The adjustments I needed were all minor. The blade was square to the miter slots right out of the box. The arbor runout was 0.001". Even with a $35 blade, runout was only about 0.003" total.
The splitter gave me a bit of trouble in it's alignment. I got it taken care of though. Now the question is how long will I keep it place?
The belt is aweful. It will likely improve with time, but planned to replace it with a link belt anyways. Can't tell you yet if it will pass the nickel-test.
I remember reading about people taking anywhere from 3 hours to as high as 23hours to put this saw together so that it would cut accurately. All total, including the couple hours I spent removing the packing grease(?) from the table and the wings, I think I spent about 10 hours. I did have some help with the major assembly portions of it (great way to make friends!). The tweaking and the de-greasing I did myself. I guess that portion was about 4 hours or more by itself. Nothing was rushed, I wanted this to be accurate and safe. Besides, it was actually fun! I've been looking forward to doing it for a long time.
By the way, after the "packing grease" was removed using a citrus cleaner, the most amazing thing happened. I found a well ground, shiny cast iron surface on my new saw. Wish I could say the same for the Dewalt scroll saw I bought for LOML. Sorry, slight tangent!
General International customer service? Well, I emailed Quebec asking if they could direct me to a distributor with inventory. After several days of not hearing anything, I called them. They promtly had a Michigan rep call me back. No luck, but he tried at least. Later, I called Quebec again and left a voice mail asking for instructions to be faxed to me for "the saw I am buying next weekend". No response. I called back. Actually talked to a human this time. I received the faxed instructions quickly thereafter. Later, I called back asking about switching from 110volt to 220volt for "the saw I am buying next weekend". I still have not heard a thing from that request. As far as I'm concerned, the customer service is Neutral .
So, the bottom line? If I could pass on some information to the next group of people who post the "what table saw would you buy?" crowd, I'd say, take your time, determine what you expect from your saw. Research it until you are sick and tired of researching it. Spend a little more money than you intended to spend originally. Take your time. Be patient. Oh, did I say, take your time? I know, easier said than done!
Oh yes, Hartville Tool. Great people to work with. They come with two thumbs up from me. Nope, I'm not affiliated with them either.
The saw? If I had more thumbs to offer, I surely would. But since God did not make me "all thumbs", I give it 2 straight up!