I don't get home mail delivery here in booneyville; we pick up at the post office. There are a few lock boxes for smallish packages. Large ones are saved and a card put into your PO box. The only problem is when you don't know how the company will ship (UPS, USPS, Fedex, etc). Putting the 9 digit zip (last 4 are the po box number) works. Without that, Mark the post office guy knows me and will make it right.
We have better luck with UPS than others. Their drivers will leave packages with the Cafe or Water Co office if the town roads are impassible. Fedex will lie if the weather is the least bit bad saying that the "business was closed" (residential address) or some such hogwash on the status page on the web site.
It all depends on the local branches of the companies involved. mahalo, jo4hn
Ken - McFeely's is a stand-up business. I think this is "normal channels" working their way out. If this is the first time it's happened, let it run its course and give us a read-out in the end.
I've only ordered from McFeely's 3 or 4 times. I had one error - shipped the wrong item - only once. I did NOT complain for three reasons: (1) it was free and I don't look at gift horse's mouths (2) I really didn't need the item I ordered (3) I could really use the item they shipped.
Never had a damage issue.
Also see if the UPS "umpteen days" ends up being 2 or 3...
"Al Reid" wrote in news: snipped-for-privacy@corp.supernews.com:
Different drivers & carriers, different experiences. We get excellent service from USPS, UPS and FedEx. My wife buys a LOT of quilting supplies on line. I only get the most infrequent of packages from Lee Valley and Patrick Leach.
Most stuff is brought to the door. If no one is home, it sometimes is left with a neighbor if that's reasonable.
People seem to have this backwards. UPS is responsible to the *shipper* not the recipient. The shipper pays the UPS charges, at least as far as UPS is concerned, and if there is loss or damage the shipper has to initiate the request for compensation. I know, I had UPS totally screw up a package for me once and when I called them they told me I had to get the shipper to file the complaint before they would even look into it. In that particular case they never made good on it, but that was many years ago and the guys who work for them in my area now seem to actually do a good job. FedEx is a little sketchy, but UPS does great, and I have never had a problem with USPS.
You probably keep a cup in your mailbox to put change in when you're out of stamps.
My grandfather once got a card delivered with the entire address being "Frank". It was sent by one of his siblings and delivered by the same carrier who picked it up.
Office. But, I have to think that you must have carefully planned your of abode
location. House location is a key factor to get packages delivered to your front door. It is intuititivly obvious to the most casual observer, (IOCO), that it is easier to carry a package "down to the house" as compared to "up to the house."
Whenever a vendor offers me a choice, I choose someone other than UPS. By "choice", I include those vendors who carelessly leave a text box available for me to include additional instructions.
I simply tell them that I get poor service to my address and that if they can't ship via some other carrier, to cancel the order. UPS acts like I live in a crack neighborhood and won't even leave a pkg. in between my storm door and my main door. This causes me to make a 12 mile round trip to the UPS facility that 'services' my address ... located in a GENUINE crack neighborhood. (I used to be a teacher about 100 yards away from their depot.) There is another UPS facility located about 4 miles closer to me and directly on my way home from work, but it doesn't handle my address. As far as I am concerned, neither UPS facility handles my address.
The UPS guy wouldn't leave a small box of tomato seeds in my front door ... much less anything that would need to be left outside of it (the view from the street is blocked by evergreen foundation plantings -- the package would only be visible to people already on the porch), but the Fedex guy delivered a printer to my side door. The UPS guy leaves a note telling me that I wasn't home and that the merchandise will be shipped back to the merchant if I don't come get it. The Fedex guy leaves a note, too. His note reads "Your package is by your side door, sign where indicated and leave this note where you found it so I can pick it up tomorrow."
UPS has this fancy package tracking service. That means that I could follow the computer I sent my son in Minnesota (from Detroit) as it made its way to Chicago (twice), Cleveland (once) Grand Rapids (twice), Portland, Or (once) and Bismarck, ND before finally being dropped off, crushed, on his porch.
UPS refused to honor the insurance I had bought because I wasn't a company, just an individual. (That didn't stop them from collecting the premium, though.) The shipping box had been lined with a plastic bag, the computer had been wrapped in a plastic bag and then the whole rest of the box was packed with foam-in-place urethane. You know the stuff ... like the aerosol "Great Stuff" that seals around pipes going to the outside of your house. The box was rigid, the computer was well cushioned. Had the parcel simply gone to St. Paul early in the saga, my son would have had the computer he needed for school. Instead, all he got was a box that rattled from the glass of the broken monitor. Even the motherboard was cracked from some impact along the way.
It was bad enough that they trashed that computer but it was salt in the wound when they refused to honor their insurance contract. I'll NEVER willingly do business with them again. Because they didn't honor that contract, I wasn't able to even send my son the money to buy a computer locally. (I was unemployed at the time and hadn't a dime to spare.) That was just "wrong" on so many levels that I just don't care to deal with that company again. The sour taste is still there.
vendor or shipper. I buy most of my computer and WW
where the UPS driver swiped the barcode and didn't
walk 200 feet to the house and came back later) and the
delevery with any substantial damage or missing items.
instead puts a note in my mailbox for me to pick it
no obligation to actuall deliver the package to the
We've got one of those neighborhood cluster boxes (they've been broken into 3 times in the last 6 years, fortunately we've never lost any mail). They have special large boxes that the postperson leaves a key for if you have a package. Even worse than USPS not delivering packages is when they stuff a package in the cluster box that just barely fits from their side (the back). They fail to take into account the fact that the front doors that we access have a lip around the door frame. I've had packages that I've literally had to rip apart in order to get them out the front of the box -- grrr!.
+--------------------------------------------------------------------------------+ The absence of accidents does not mean the presence of safety Army General Richard Cody
+--------------------------------------------------------------------------------+
I thought it meant, "start truck tire roll here" :-)
+--------------------------------------------------------------------------------+ The absence of accidents does not mean the presence of safety Army General Richard Cody
+--------------------------------------------------------------------------------+
Company I worked for before we were sold was engaged in building marine (for commercial pleasurecraft) radios a number of years ago. One of their qualification tests for both packaging assessment and product resiliance was called the "UPS Test" For this test they would package the test article as it would be delivered to a customer and send it by UPS to one of our satellite facilities. Upon receipt, the package was assessed for ability to contain all small parts without loss through the holes induced by shipping and the product evaluated for operability after shipment.
+--------------------------------------------------------------------------------+ The absence of accidents does not mean the presence of safety Army General Richard Cody
+--------------------------------------------------------------------------------+
When a package arrives damaged (most likely UPS) I ask the driver to stay whilel I inspect box contents. Often this embarrasses the driver, but missing or damaged items can be immediately taken care of by the delivery service company. I have never had missing items, but broken items and incorrect items are more common. Allow McFeely's and UPS to do what they need to do. I'd probably complain more after
2-3 weeks and expect the order to "make it right" within 30 days. Forget about shipping fragile items via UPS.
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.