Over the years I've used Home Expo and Home Depot to do new flooring, stone counters, back splashes etc etc. Last year they opened a Lowes. Clean very helpful! I went to the local Home Depot one day to pick up the Ridgid Table Saw they had 2 in inventory but could only find box 1 - 2. 2 - 2 (the rails) no where to be found, but the staff seemed unconcerned. So I went up to the Saddle River HD great store good people.
So one day, I had a simple job and the wife suggested trying Lowes. They came and measured (wrong). Then tried to install it and the doors were the wrong height and even short from their original wrong measurement..... So I got a botched job that they rigged. So we paid them a visit and spoke with the Ass. Manager who offered us a $100.00 Lowes discount card to essentually go away!
Then all Customer Service would do Apologize over and over and over..... But NOBODY from Customer Service ever called back Yes Sir we will have our supervisor contact you within 24 hours (don't hold breath) We Apologize Sir, Yes the Regional Manager will contact you within 48 hours. (REPEAT DON'T HOLD BREATH)
Oh we have a solution could you please get an estimate. Sure! Oh Sorry Sir the estimate (we made you get) is way to high!?
Piss off I want new doors NOW, Oh I guess we can accept the estimate. (since it was way cheaper then NEW DOORS)
Cut me the check!!!! This way............ I no longer EVER have to deal with Lowe's again.
over a week later I got my money and the job is now done right.
No matter what it just wasn't worth the aggrevation.....................
I'll stick with the staff that ignores you and picks their noses as they huddle together to shoot the breeze. Then the smiley Can I Help You! types!