On Tuesday, December 4, 2012 2:32:40 PM UTC-8, Existential Angst wrote:
I think it is clear who has the problem here. Your expectations are totally unreasonable. Lowes and HD both offer the same specific value; a huge fricking building full of deep inventory for all items they stock at reasonable prices. They are not offering good customer service. They hire people who can't get real jobs or are too old to want to work hard. Visit the store and buy what you find on the shelf or don't. That is clearly what they offer. Works for me several times a week on average.
That's not fair to categorize all of the salespeople as the same.
I have met my share of helpful salepeople at both Lowes and Home Depot.
However, admittedly there are more clueless salespeople on the floor
than helpful ones. How many electricians does either store need? If
there is one in the store on Monday, Tuesday and Thursday between 9:00
and 3:00, maybe that's enough?
privacy issues. Spent 1/2 hr on the phone -- 30 solid minutes of mostly waiting
on hold -- with HD, 4 different people, 2 hangups, 3 diff. stories. Ultimately,
no arbor vitaes. Called Lowes: No arbor vitaes, either. But, it only took me 20
seconds to glean this info. Boom, bang, done. Goodgawd.... Unfortly, no Lowes
conventient to me, gotta pay a toll to NJ, always a traumatic event for me.
If you google Westchester County, NY, you'll see 500 HDs, and not ONE Lowes....
I don't know what (or who) is behind that, but I'm sure there is some corruption
at work. HD is sumpn else.... I think shit service is their own personal
artform, and I think managers are rewarded for it, bec undoubtedly shit service
corresponds highly with cost savings for them. I'm sure seeing 3 out of 15
cashiers open, with long lines on each, just warms Management's heart. -- EA
unreasonable. Lowes and HD both offer the same specific value; a huge fricking
building full of deep inventory for all items they stock at reasonable prices.
They are not offering good customer service. They hire people who can't get real
jobs or are too old to want to work hard. Visit the store and buy what you find
on the shelf or don't. That is clearly what they offer. Works for me several
times a week on average.
They do have some problems though. One time I needed a y-fitting for
the garden hose. According to the HD web site they were sold out, but
according to the Lowes site they had plenty in stock. So I went by
Lowes and nobody could find one of the blasted things. So I went out to
the parking lot, ordered online for same day pickup, waited ten minutes
for the email that they had it ready, walked in, and the same person who
couldn't find it handed it to me.
With both Lowes and HD, I check online to see if 1) they have anything
close to what I want and 2) if it's in stock in the myriad of stores
in the area. In some cases, I've seen that they had adequate stock
online only to get over to a specific store and find that somebody's
cleaned them out between the time I looked and my arrival. So I go
hit another. Must have at least a dozen of each in the area, three or
four on the way home from work. For those items they don't carry or
for a quick trip, Ace is closer and has more oddball stuff, usually
higher prices, too. I can usually get floor droids to answer my
questions at both Lowes and HD, the local HDs were hiring guys with
trades experience for floor workers at one time. If you're getting
crappy service at HD, complain to the head office. Might be a local
management change is needed. And the HDs here have self-checkout, no
lines at those, usually. Lowes doesn't, but opens up checkouts as
On credit card sales under $50, our HD does not even want a
OTOH, the Lowe's I used to go to has the poorest checkout scheme
I've ever seen. Ironically, it is across from Target - which has
the fastest, slickest checkout scheme I have seen.
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