So far, +5 vs 0.
Had a last min. need for Arbor Vitaes, for some privacy issues.
Spent 1/2 hr on the phone -- 30 solid minutes of mostly waiting on hold --
with HD, 4 different people, 2 hangups, 3 diff. stories. Ultimately, no
Called Lowes: No arbor vitaes, either. But, it only took me 20 seconds to
glean this info. Boom, bang, done.
Unfortly, no Lowes conventient to me, gotta pay a toll to NJ, always a
traumatic event for me.
If you google Westchester County, NY, you'll see 500 HDs, and not ONE
Lowes.... I don't know what (or who) is behind that, but I'm sure there is
some corruption at work.
HD is sumpn else.... I think shit service is their own personal artform,
and I think managers are rewarded for it, bec undoubtedly shit service
corresponds highly with cost savings for them. I'm sure seeing 3 out of 15
cashiers open, with long lines on each, just warms Management's heart.
What some stores grasp and most others do not is that if there is always a
line at the registers, the sales volume will always be limited (one way or
another) by the number of open registers times the rate at which the
checkers ring stuff up. If stores want to maximize sales, there should
never be a line. If there is any line at all, pausing the line for 5
minutes for a price check on a $2.00 item makes even less sense.
Don't know what your point is, but if you want to pay top dollar, there are
plenty in stock in Westchester County.
Sprain Brook has 8 footers for $450.... perty 'spensive garbage, eh?
Windy Farms has'em for $65, but full sun only.
HD had'em for $20-35, depending on the type. And, there are proly a dozen
And yeah, it's late in the season.... so I took a shot....
And your point was......???
MY point was, 20 sec vs. 30 mins, plain and simple....
AND, this is not an isolated case. Getting info over the phone from HD is
ALWAYS, without exception, a nightmare, and *almost* invariably incorrect.
I've had them tell me stuff was NOT in stock, and it turns out it was in
stock. Of course, much more the opposite case. Never fails at HD.
My conclusion is that shoddy service has become a sport with them. Esp.
over here, where there are no Lowes to keep them on their toes -- no rhyme
They're not set up to spend a lot of time with phone calls. That's part of
the reason the prices are low. WRT Lowe's, the stores in the NY Metro area
are much newer than HD, but more oriented toward women. They are seriously
deficient in hardcore plumbing fittings, for example.
This is probably totally moot to anybody's point but...
A long time ago, I was refitting the bathrooms in our house with
I bought cartridge-operated ones from Kmart.
The same day, I went to a plumbing-supply store to buy a Delta
brand lever-operated faucet for the kitchen sink.
Out of curiosity, I put one of the KMart faucets on the counter
and asked "What's the difference between this and Delta?".
The guy behind the counter got red in the face and almost shouted
"*This* is quality and *that* is SHIT!"
It's been 30+ years since that day and I've never had a problem
with any of the bathroom faucets. Then I noticed that the local
gym where I went for 10+ years used the same faucets.
OTOH, I've had to rebuild the Delta faucet in the kitchen at
least five times..... -)
On Tue, 4 Dec 2012 21:08:17 -0800, "PrecisionmachinisT"
Someone has some brains.
If I just need a single something plumbin-wize I'll go to HD, Canadian
Tire, or Home Hardware. If I need anything specialized or any amount,
it's over to Marks Supply.
Electrical? Little stuff, the above. Anything specialized or any amout
- over to Guilevans orWesco or whatever.
Hardware? depends - usually Home Hardware or Canadian Tire - HD if I'm
headed that direction -
On 6 Dec 2012 03:00:13 GMT, firstname.lastname@example.org wrote:
Pretty much depends on where you life. Lots of lumberyards, hardware
stores and plumbing supply houses.
They wont sell to the public? Bring in a business card. Even from
someone you know and tell em thats you and open a cash account.
They really dont give a shit beyond following corporate rules.
Sales are sales, expessially when its in cold hard green money.
The methodology of the left has always been:
2. Repeat the lie as many times as possible
3. Have as many people repeat the lie as often as possible
4. Eventually, the uninformed believe the lie
5. The lie will then be made into some form oflaw
6. Then everyone must conform to the lie
There were lumberyards around here that required a copy of your
business license, and tax certificate before you could set up an
account. One now has very few customers, and a lot of 'OPEN TO THE
PUBLIC!!!' But after 25+ years of telling people to go away, they are in
no hurry to deal with them.
I haven't even seen a real lumber yard or what I'd call a real
hardware store in years. I never frequented plumbing supply houses -
they didn't like walk-in business so I always avoided them.
I don't know any plumbers. Sorry. Not going to happen. If they
don't want my business I'm not going to force them to do business.
Actually, many do. Some would rather not piss off their customers
than make what few bucks I'd bring them. I found plumbing houses
especially didn't want my business (electrical were much more willing
to take my dead presidents).
I prefer to pull my own lumber, rather than let them load up a lot of
The biggest jerks that I ever ran into were at a HVAC wholesaler.
They refused to sell me some duct board about 25 years ago. I asked the
manager his full name so he could be mentioned on the air at the TV
station, and told him that I didn't want to blame the wrong guy for
refusing to sell to a Christian TV station. His eyes went wide, and he
yelled at one of his workers to pull what I wanted, then gave me 'D'
column pricing. They even loaded it into my truck without being asked.
We weren't doing any HVAC work, we needed to block the sides of the
water chillers on the transmitter to bring the coolant to normal
operating temperature, before we flushed the transmitter and refilled it
with distilled water & antifreeze.
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