I got a new in the Box Jet Floor model drill press. There was a piece missing.
I called their JET "TOOL DOCTOR" and because it was purchased from WWW they
will not warrenty it or send a replacement part.
That will be the LAST JET item I ever purchase.
Whoa there. Something is really really fishy. What do you mean you
purchased it from WWW? Jet is sold through authorized dealerships and
distributors. Did you buy it gray market? What part was missing? They are
pretty good about supplying all the parts, too.
I'm providing a counterpoint to your view. I've nothing but excellent
service from Jet. Something is really, really wrong in your case.
That is probably not legal. I'd call back and politely demand proper
service under the warranty in the brochure in the box. Keep going up the
ladder if needed.
It was purchased from Woodworkers Warehouse. The Jet customer Rep. told me they
were going out of business and all sales were final , NO warrentee. There was
nothing "grey" about the purchase. There were several Jet items in the store. I
had a choice of the floor model or a New in the box drill press. I opted for
the new one.
I will be calling back Tomorrow and asking to talk to a supervisor.
Th missing part was the table lock handle. I can make one as good or better
than the factory part but don't feel I should have to.
I can understand, 'NO RETURNS' or any additional 'warrantee' from the
*store*. However, that would NOT effect any FACTORY documentation.
If you have that paperwork, and the invoice from WW, JET is legally obliged
to honor it's conditions. There should also be a list of 'local' affiliated
'Authorized Factory Repair Centers'. Typically, these are NOT 'sales
outlets' like WW or WH, etc. Just for laughs, I would call one of them and
ask for the part; if for no other reason then to hear what they say.
Regards & Good Luck,
My guess is you're right on that. I was in a WWW a month or so before
they folded. I was told they didn't have any Jet stock, were having
trouble getting more, and had no idea when they would. Although it
didn't occur to me then, in hindsight I can only assume Jet was refusing
to ship them any more machines until they payed for what they'd already
WWW can owe them billions, but Jet still has a legal obligation to stand
behind the products they sell. Exception could be seconds or returned units
that are sold "as is" but they would also be labeled as such.
Unless we are not getting the whole story, the OP has a right to complain.
I agree. I'm not defending Jet's attitude, just offering a possible
reason for their disinterest in providing service. Kind of like
stolen units. If a pallet of tools is stolen off a loading dock, the
MFG's will often refuse service on those serial numbers. Perhaps they
feel that these units were 'stolen' from them - as I'm sure they will
never get paid, or if they do, pennies on the dollar.
I'm sure Jet will rethink their position, but it wouldn't hurt to
climb the company hierarchy in attempting to get the service you
deserve. Mention 'bad press' and 'newsgroups' if necessary... <g>
On Thu, 01 Jan 2004 19:59:40 -0500, Greg G. wrote:
In the business world, drawing a retail customer into a grudge match
between vendors is suicide. The bottom line is Jet service sucked.
Long after WWW is gone, the retail customer will be buying from other
I'd find it hard to believe a company like Jet would do that.
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