I'm writing this messege with the intent of alerting users to some
issues I just experienced with the Fein Model 9-55-13 vacuum. I"m not
recommending against buying one, but I do think they should revisit
their service policy.
I had my unit for about a year and a half. During that time I was
genrealy very pleased with the unit in many respects. It had fantastic
dust collection, a resonable foot print, and of course made a lot less
noise than anything else.
A few days back it broke. I called Fein and was told that I had to
send it into either Pitsburg or Hartford. I told them I was a
contractor and needed an immediate replacement. The rep asked me if I
wanted to buy a new one!
I sent an email. Below is the response (note he got my name wrong):
Craig Morrison [ email@example.com]
I am not really sure how to respond to thie compliant, or even if we
should. While I think our repair centers probably shouldn't throw
repair estimates at our customers, and wait till they actually see the
tool, I also don't believe that Sears, or any other manufacture would
consider a "no-charge" replacement on a power tool that has been used
for a year and half.
Contast this with Shopvac - 5 year waranty (and a cheap unit!)
http://www.shopvac.com/web/products/detail.asp?ID 0&HdnSource=index&StoreID(Note: I had a shopvac that was a few years old and they simply sent me
out a new engine when it broke OVERNIGHT!!!)
Festool - 3 year waranty (this is what I replaced my Fein with)