Not WW, but your opinions are appreciated.
Bought a lawn mower last May. Recondition Honda that listed for $529, now 300. No frame for the grass catcher bag, but didn't care as I mulch.
Used it 3 times last year (we had a drought, so this is not an exaggeration). Immediately, it had problems - the drive wheels had a grinding noise and it ran unevenly ("pulses").
(Short version) - it's been in for repair 2x (once last year, once this). Last repair made the pulsing worse than before. Took it back and asked for a replacement. Willing to split the difference (now it's 500, so I'm shooting for 400) in cost, because of my having to haul it back and forth several times and their lack of truthfulness in the "reconditioned" moniker.
Now, I should state that my experience with reconditioned tools is that they go back to the factory (etc.), the broken stuff is fixed, and the tool gets a once over to make sure nothing else is problematic. Better than new.
Apparently HD feels that slapping a little orange paint to indicate floor models/recons is sufficient "reconditioning". Mower had gas in it when I got it the first time.
In the end, they just couldn't bring themselves to give me the new one for $400 (20% off) , but $425 (15%). BTW, they were willing to give 10% without a manager's ok required. $25 isn't a big deal, but less so for them. Mainly a matter of principal.
So, my question (finally!). Am I being anal here over $25, or should they have been more accommodating due to the fact that they cost me over 3 hours time, a few additional trips (gas ain't cheap any more), and lied about the "reconditioned"?