They are penny pinchers ... I just got in a pissing contest with Taunton over their website store's apparently well *hidden* shipping policy. Not a bad idea to make wRec'ers aware of:
I ordered an item on a Wednesday morning via UPS 2nd Day air, expecting a Friday AM delivery ... the item didn't arrive until after 6 PM the following Monday!
Taunton continued to insist/claim that what I paid for with "2nd Day Air" was delivery after office hours (6PM) on Monday, after five days in transit, and 3 1/2 "business days" from the date of the order!
To me, 2nd Day Air is short hand for "day after tomorrow" when placed on Monday, Tuesday, or Wednesday before noon ... and UPS agrees with me, although they include Wednesday without a qualifier, like "before noon" for the contiguous 48.
To Taunton, and for all practical purposes for an unwary Taunton customer, because they just might not get around to processing your order until the next day, 2nd Day Air shipping is a crapshoot and only worth the price if you place the order on two days of the week, Monday or Tuesday ... maybe!
Hey,Taunton ... you really need to say that!
Long story short, after much bitching and exchange of e-mails, they reluctantly returned my money ... but only after they received the item back after sending me a "postage paid label" to return the goods.
Although I subscribe to their website because I find it to be a time saving resource for some of what I do, it'll be a cold day in hell before I buy anything from them again ...