Under no circumstances should you go fiddling about in a socket of that sort if you don't know what you're doing!!
Give him cold soups and uncooked meals until he is prepared to get an electrician in, and/or take the Lysistrata approach
I concur, assuming its switched off at the breaker in the fuse box you can't tell with certainty which goes where just from the colours. If its not switched off at the breaker then its dangerous. You need an electrician.
Dave
Really? Why is everyone so keen to be helpless? These are basic jobs, and it is useful to learn how to do them, and you learn by doing.
From the description of the behaviour after fixing it, there is not much that could be wrong at this point. The neons work as expected - so the load and supply side connection are the right way round (and in reality would not effect safety of reversed).
It is double pole switched, so a reversal of L & N would have no particular effect.
So all that remains is that the terminals were not torqued up well enough to prevent overheating. The diverse load of a cooker is typically not that high, so again not likely to be a problem unless the wires were left slopping about in the terminals.
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