Does any one have the tel no. for the Cambridge store? I tried to get
it from the web and from screwfix but they cannot give it out!
The item I want is not available through mail order (sold out) but
might be in a store but Screwfix can't check on their system or even
find out for me. Not impressed with the customer service on this
I'm not really surprised - there's probably no procedure in place for
answering phone calls at the counters. And I'd not be happy if I had to
wait while a checkout person answered the phone.
But you'd have though their central computer would have an idea of stock
held at each branch - although it might not be updated immediately. Even
Maplin manage this. ;-)
*Beauty is in the eye of the beer holder *
Dave Plowman firstname.lastname@example.org London SW
So I noticed yesterday do B&Q. It told me no store within 50miles had
the required item(s). Never mind, the local Machine Mart had a choice,
not to mention their staff are much more informed than many at B&Q. I
went in a couple of months ago for a set of needle files, couldn't find
any, asked and the guy cracked open a box that had come in that day and
apologised profusely that they hadn't figured out where to display them.
Add my middle initial to email me. It has become attached to a country
Despite the policy, if you speak nicely to the staff at the trade
counter, they'll give you a card with their number on. It's called the
Key Customer Telephone Number. I Use it all the time as the trade
counter is the other side of town.
Like Argos - form filling and waiting and waiting. I've used the new one at
Croydon a couple of times, but taking into account traffic congestion and
the in store time, I've decided it's better to pay the delivery charge and
wait a day for a delivery!
That is exactly why I have started using the trade counter. What a waste of
a day waiting in for a signed package.
Plus my last 2 deliveries had the wrong goods in them which was another day
wasted waiting in for a package especially if you are in the middle of a job
which I'd hazard a guess most folk are in when they need something from
I never thought I'd find myself defending Argos but - ou can order and
reserve/pay online for collection at the local store. Or you can visit and
order then pay via credit-card at a touch-screen console - no need for those
paper pads and matchstick-size ballpoint pens any more.
In the last few months Argos have started operating a just-in-time
delivery policy to keep store stock levels at a minimum. Twice in
recent months I have reserved items online and when collecting been
told they are on the lorry and something about the computer counting
goods in transit as at the store before 5pm on each day.
I no longer reserve or use Argos unless collecting the next day.
One other point further to all the other replies - if you wish to return
anything purchased at a trade counter they insist you take it back to
that counter rather than collect in the normal way. This once caused me
a bit of a problem.
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