The Cambridge store does not carry the bigger items (they told me). Big stuff is sent by post, so for that there is no advantage in going to the counter - the delivery charge is the same as via the internet.
The staff here were polite happy and friendly.
Robert
One other point further to all the other replies - if you wish to return anything purchased at a trade counter they insist you take it back to that counter rather than collect in the normal way. This once caused me a bit of a problem.
Peter
You don't mean - they have an Elizabeth Duke section????
As good as....
Stock codes 34071, 32712 for example
I thought you were going to suggest...
Gwan, share it with us ;-)
Seems a bit harsh on the Council though, if you tell them to use their own postcode they might just get the message that their spamming is unwelcome . . . . . well we can all dream I s'pose.
The wouldn't be fair on olive. She hasn't done anything.....
Does any one have the tel no. for the Cambridge store? I tried to get it from the web and from screwfix but they cannot give it out!
The item I want is not available through mail order (sold out) but might be in a store but Screwfix can't check on their system or even find out for me. Not impressed with the customer service on this issue.
I'm not really surprised - there's probably no procedure in place for answering phone calls at the counters. And I'd not be happy if I had to wait while a checkout person answered the phone.
But you'd have though their central computer would have an idea of stock held at each branch - although it might not be updated immediately. Even Maplin manage this. ;-)
So I noticed yesterday do B&Q. It told me no store within 50miles had the required item(s). Never mind, the local Machine Mart had a choice, not to mention their staff are much more informed than many at B&Q. I went in a couple of months ago for a set of needle files, couldn't find any, asked and the guy cracked open a box that had come in that day and apologised profusely that they hadn't figured out where to display them.
Peter
In message , snipped-for-privacy@googlemail.com writes
Despite the policy, if you speak nicely to the staff at the trade counter, they'll give you a card with their number on. It's called the Key Customer Telephone Number. I Use it all the time as the trade counter is the other side of town.
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