Replaced oven element failed again aftert 10 months - fair or not?

Lobster · 2013-02-04T23:37:08+00:00

The element in our oven (about 10 years old) failed last April; something I've never experienced before. I replaced it with an original part obtained from an online spares supplier, for about 30 quid delivered.Now the new one has just failed too; I plan to contact the supplier tomorrow for a whinge, but just wondered where people reckon I stand here. The T&Cs state the following:"If there is a fault with your product or other defect with your order within 12 months of delivery we will normally offer a replacement or repair." [...] "This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear."[...] "The guarantee period for consumable items (eg. batteries, camera films, ink cartridges, etc) is three months from date of delivery. Spares that must be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person."I presume that an oven element will come under the "three months" category so am anticipating they'll give me short shrift.Is 10 months, or 3 months, a reasonable life span? Personally I think not but would be interested in what others reckon, and how far I should push this?

Feb 04, 2013 20 Replies

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bert 13 years ago

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Replaced oven element failed again aftert 10 months - fair or not?

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