Brian Gaff submitted this idea :
Our pump is in the airing cupboard first floor. It is completely inaudible, even if you go up there and open the cupboard door, even then, I have to look at its 'pump running' LED. There is absolutely no vibration on the pipes at all. The pump is just mounted in the copper pipes. The only noise is the clicking of the pipes as the system heats the radiators and as they cool. So I would suggest that pump of your neighbour has a fault, is worn out, needs replacing..
The boiler has just been replaced, an Ideal swapped for a Vaillant. Both in the kitchen, in their own wall cupboard. The Ideal was somewhat quieter than the new Vaillant boiler in operation. The Vaillant is supposed to have awards for its quietness. I had to open the cupboard door to check the Ideal was burning, but not now with the Vaillant, but it is not that noisy.