Brian Gaff submitted this idea :
A couple of years ago they had a new one fitted, but in my downstairs sitting
> room the pump can be heard through some kind of structure borne vibration. I
> know she has had the m fix this several times but eventually it starts again.
> Sounds like a grinding noise through the wall. In her house you can hear a
> low hum but when it fires up it sounds a bit like Cape Canaveral, and she was
> told this is normal. I am beginning to wonder if they just never test for
> anything like this, sure it works well, but really inside a house joined to
> others its a bit rich when you consider what these installations cost.
Our pump is in the airing cupboard first floor. It is completely inaudible, even if you go up there and open the cupboard door, even then, I have to look at its 'pump running' LED. There is absolutely no vibration on the pipes at all. The pump is just mounted in the copper pipes. The only noise is the clicking of the pipes as the system heats the radiators and as they cool. So I would suggest that pump of your neighbour has a fault, is worn out, needs replacing..
The boiler has just been replaced, an Ideal swapped for a Vaillant. Both in the kitchen, in their own wall cupboard. The Ideal was somewhat quieter than the new Vaillant boiler in operation. The Vaillant is supposed to have awards for its quietness. I had to open the cupboard door to check the Ideal was burning, but not now with the Vaillant, but it is not that noisy.