In message , mark writes
We've moved on from your original post haven't we ...
No, you clearly stated it was a commercial transaction
"The plumber who installed a boiler for one of my customers (finally after months of waiting) still has not been to finish off the work and sign the paperwork.
Tomorrow I am going to ring corgi to see if there is anything they can do."
I very much doubt CORGI will display the slightest interest, unless there's been a serious (deadly) error